Practice Manager

Hamilton Sports Medicine; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Off-site parking

Job summary

Hamilton Sports Medicine in Hamilton, North Island, is seeking an experienced Practice Manager to join our established clinic. This hands-on role works alongside four doctors and a two-person reception team to keep the practice organized and responsive.

You will handle day-to-day coordination, ACC processes, payroll in Xero, and system improvements. The position is 3–4 days per week, with off-site parking and occasional travel to our Cambridge clinic.

Qualifications

• Experience in practice management or medical administration.
• Knowledge of ACC processes and administration.
• Experience with Xero accounting software.
• Ability to oversee a reception team and improve processes.

Responsibilities

• Day-to-day coordination of the practice.
• Provide a warm, professional experience for patients at reception.
• Support and oversee the reception team.
• Manage ACC processes, requirements and queries.
• Run day-to-day accounts and payroll in Xero.
• Keep systems and practice processes on track.
• Troubleshoot issues and implement practical solutions.
• Support doctors and the wider team for smooth clinic operation.
• Identify opportunities to improve how things are done.

Skills

Approachable

Organised

Adaptable

Calm under pressure

Ownership mindset

Honest

Tools

Xero

Patient management software

Job description

Hamilton Sports Medicine – Hamilton, North Island

Hamilton Sports Medicine is looking for an experienced and capable Practice Manager to join its established Hamilton clinic. With the current Practice Manager having been part of the team for 10 years, there are some good shoes to fill – and a great opportunity for the right person to make the role their own.

The role

This is very much a hands‑on Practice Manager position. You will work as part of the reception team while also having dedicated time to take care of the wider management and administration of the practice.

Working alongside four doctors and overseeing a reception team of two, you will keep the clinic organised, responsive and running smoothly.

Your responsibilities will include:

• Day-to-day coordination of the practice
• Working on reception and providing a warm, professional experience for patients
• Supporting and overseeing the reception team
• Managing ACC processes, requirements and queries
• Managing the day‑to accounts and payroll in Xero
• Keeping systems, administration and practice processes on track
• Troubleshooting issues and finding practical solutions
• Supporting the doctors and wider team with the smooth running of the clinic
• Identifying opportunities to improve how things are done.

Based in London Street, Hamilton, this is a 3–4 day per week role, with off‑site parking provided and occasional travel to the Cambridge clinic.

About you

Ideally, you will bring experience from practice management, medical administration or a similar healthcare environment along with experience in using Xero.

Experience with using patient management software along with sound knowledge of ACC processes and administration will give your application the edge.

Just as importantly, we are looking for someone who is:

• Approachable with an easy‑going nature
• Organised and able to comfortably juggle competing priorities
• Adaptable and able to change tack when the day doesn’t go quite to plan
• Calm, practical and good with the detail
• Comfortable taking ownership and using their judgement
• Honest, trustworthy and guided by a strong moral compass

In a small team, no two days will necessarily look the same. You will be comfortable moving between managing the practice, assisting a patient, answering the phone, supporting the team and dealing with the unexpected – all while keeping things ticking along.

Sound like you?

You will be joining an established specialist practice where your contribution will genuinely matter. With a solid foundation already in place, this is a great opportunity for someone who enjoys being involved, finding solutions and taking pride in helping a busy practice run well.