Practice Manager

People in Mind; Hamilton; On-site; NZD 70,000 - 100,000; Part time

Benefits offered by this job

Off-site parking

Travel to Cambridge clinic

Job summary

People in Mind in Hamilton is seeking a hands-on Practice Manager to lead the day-to-day operations of a small specialist clinic. You will work with four doctors, oversee a reception team of two, and balance reception duties with wider management and administration of the practice.

Based in London Street, Hamilton, the role is 3–4 days per week with off-site parking and occasional travel to the Cambridge clinic.

Qualifications

• Experience in practice management, medical administration or similar healthcare environment.
• Experience using Xero and patient management software, with knowledge of ACC processes.

Responsibilities

• Day-to-day coordination of the practice
• Reception duties and providing a warm, professional experience for patients
• Overseeing the reception team
• Managing ACC processes, requirements and queries
• Managing day-to accounts and payroll in Xero
• Keeping systems, administration and practice processes on track
• Troubleshooting issues and finding practical solutions
• Supporting doctors and wider team with smooth clinic running
• Identifying opportunities to improve how things are done

Skills

Practice management

Medical administration

Reception coordination

Organisational skills

Problem solving

Tools

Xero

Patient management software

Job description

The role

This is very much a hands-on Practice Manager position. You will work as part of the reception team while also having dedicated time to take care of the wider management and administration of the practice.

Working alongside four doctors and overseeing a reception team of two, you will keep the clinic organised, responsive and running smoothly.

Your responsibilities will include:

• Day-to-day coordination of the practice
• Working on reception and providing a warm, professional experience for patients
• Supporting and overseeing the reception team
• Managing ACC processes, requirements and queries
• Managing the day-to accounts and payroll in Xero
• Keeping systems, administration and practice processes on track
• Troubleshooting issues and finding practical solutions
• Supporting the doctors and wider team with the smooth running of the clinic
• Identifying opportunities to improve how things are done.

Based in London Street, Hamilton, this is a 3–4 day per week role, with off-site parking provided and occasional travel to the Cambridge clinic.

About you

Ideally, you will bring experience from practice management, medical administration or a similar healthcare environment along with experience in using Xero.

Experience with using patient management software along with sound knowledge of ACC processes and administration will give your application the edge.

Just as importantly, we are looking for someone who is:

• Approachable with an easy-going nature
• Organised and able to comfortably juggle competing priorities
• Adaptable and able to change tack when the day doesn't go quite to plan
• Calm, practical and good with the detail
• Comfortable taking ownership and using their judgement
• Honest, trustworthy and guided by a strong moral compass

In a small team, no two days will necessarily look the same. You will be comfortable moving between managing the practice, assisting a patient, answering the phone, supporting the team and dealing with the unexpected – all while keeping things ticking along.

You will be joining an established specialist practice where your contribution will genuinely matter. With a solid foundation already in place, this is a great opportunity for someone who enjoys being involved, finding solutions and taking pride in helping a busy practice run well.