Planned Care Administrator — Hospital Coordination

Te Whatu Ora - Health New Zealand; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

Health New Zealand | Te Whatu Ora's Christchurch Hospital is seeking a proactive Planned Care Administrator to coordinate planned care for surgical and medical services, ensuring patient bookings and waitlists are managed accurately and efficiently.

You will support equitable access for all ethnic groups, maintain patient records in the SIPICS system, and liaise with patients, whānau and clinical teams to deliver timely services.

Qualifications

• Experience in healthcare administration is preferred.
• An understanding of cultural awareness and patient-centred care is valued.
• Ability to work independently and meet deadlines.
• Strong organisational, planning and time-management skills.
• Excellent communication and customer service.

Responsibilities

• Coordinate patient planned care activity.
• Enable equity of access to care for all ethnic populations on waitlists.
• Manage waiting lists in line with clinical priorities.
• Maintain accurate patient information and update the SIPICS patient management system.
• Monitor clinic utilisation, manage cancellations and booking changes.
• Liaise with patients, whānau and clinical teams to support effective service delivery.
• Respond to enquiries professionally and providing clear, helpful information.
• Maintain confidentiality and ensure processes meet Health New Zealand, Ministry of Health and local service requirements.
• Support the achievement of planned care targets through effective administration and coordination.

Skills

Organisational skills

Customer service

Communication skills

Microsoft Office

Teams

Excel

Attention to detail

Prioritisation

Confidentiality

Tools

Microsoft Office

Teams

Excel

Job description

Health New Zealand | Te Whatu Ora's Christchurch Hospital is seeking a proactive Planned Care Administrator to coordinate planned care for surgical and medical services, ensuring patient bookings and waitlists are managed accurately and efficiently.

You will support equitable access for all ethnic groups, maintain patient records in the SIPICS system, and liaise with patients, whānau and clinical teams to deliver timely services.