Planned Care Educator

Te Whatu Ora - Health New Zealand; Southland; On-site; NZD 80,000 - 84,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced administrator, educator, coach or change champion to strengthen planned care administration across the Southern district. The new role sits within the Planned Care Team and will design, deliver, and continuously improve training for administration staff.

You will collaborate with service managers and coordinators to develop manuals, e-learning resources, and workflows, delivering training on SIPICS/PAS and other digital tools to

Qualifications

• At least five years of administration experience.
• Strong leadership, facilitation, and coaching skills.
• Excellent written and verbal communication skills.
• Experience in continuous improvement and working with health-related systems.

Responsibilities

• Designing and delivering engaging education programmes and learning resources.
• Delivering training in Patient Administration Systems (SIPICS/PAS), transcription software, digital tools, privacy requirements, and customer service practices.
• Developing manuals, online resources, process guides, and training materials.
• Supporting staff through change initiatives and new ways of working.
• Identifying opportunities to improve workflow efficiency and administrative processes.
• Championing continuous improvement and standardisation across inpatient and outpatient administration services.
• Partnering with leaders to build a highly capable and future-focused administration workforce.

Skills

Leadership

Coaching

Communication

Change management

Education

Qualifications in people management, business process improvement, information systems, instructional design

Tools

SIPICS/PAS

Transcription software

Digital tools

Job description

Salary Band $80,186 - $83,883, depending on experience

Are you an experienced administrator, educator, coach, or change champion looking for an opportunity to make a lasting impact across healthcare services? Shape the future of planned care administration.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

This newly established role sits within the Planned Care Team and will play a critical part in strengthening administrative practice, building workforce capability, standardising processes, and supporting the delivery of high-quality patient care across the Southern district.

You will work closely with Service Managers, Administration Team Leads, Outpatient and Inpatient Coordinators, Digital Learning Specialists, and key stakeholders to design, deliver, and continuously improve training programmes for our administration teams across the district.

Your work will include:

• Designing and delivering engaging education programmes and learning resources.
• Delivering training in Patient Administration Systems (SIPICS/PAS), transcription software, digital tools, privacy requirements, and customer service practices.
• Developing manuals, online resources, process guides, and training materials.
• Supporting staff through change initiatives and new ways of working.
• Identifying opportunities to improve workflow efficiency and administrative processes.
• Championing continuous improvement and standardisation across inpatient and outpatient administration services.
• Partnering with leaders to build a highly capable and future-focused administration workforce.

About you

You are a skilled communicator and relationship builder who enjoys coaching and developing others. You thrive in environments where you can influence positive changes, improve systems, and help teams perform at their best.

You'll bring:

• At least five years of administration experience.
• Strong leadership, facilitation, and coaching skills.
• Excellent written and verbal communication skills.
• Experience in continuous improvement, using health-related systems, patient databases, booking systems, or transcription systems.
• Strong organisational skills and the ability to work collaboratively across diverse teams.

Highly desirable

• Experience in quality improvement or change management.
• Previous leadership experience.
• Qualifications in people management, business process improvement, information systems, instructional design, or related fields.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

Job details

Job Reference:

Job Reference: 1373

Location:

South Island - Southland - All values

South Island - Otago - Dunedin

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - All values