Planned Care Training Lead & Administration Coach

Te Whatu Ora - Health New Zealand; Southland; On-site; NZD 80,000 - 84,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced administrator, educator, coach or change champion to strengthen planned care administration across the Southern district. The new role sits within the Planned Care Team and will design, deliver, and continuously improve training for administration staff.

You will collaborate with service managers and coordinators to develop manuals, e-learning resources, and workflows, delivering training on SIPICS/PAS and other digital tools to

Qualifications

• At least five years of administration experience.
• Strong leadership, facilitation, and coaching skills.
• Excellent written and verbal communication skills.
• Experience in continuous improvement and working with health-related systems.

Responsibilities

• Designing and delivering engaging education programmes and learning resources.
• Delivering training in Patient Administration Systems (SIPICS/PAS), transcription software, digital tools, privacy requirements, and customer service practices.
• Developing manuals, online resources, process guides, and training materials.
• Supporting staff through change initiatives and new ways of working.
• Identifying opportunities to improve workflow efficiency and administrative processes.
• Championing continuous improvement and standardisation across inpatient and outpatient administration services.
• Partnering with leaders to build a highly capable and future-focused administration workforce.

Skills

Leadership

Coaching

Communication

Change management

Education

Qualifications in people management, business process improvement, information systems, instructional design

Tools

SIPICS/PAS

Transcription software

Digital tools

Job description

Health New Zealand | Te Whatu Ora is seeking an experienced administrator, educator, coach or change champion to strengthen planned care administration across the Southern district. The new role sits within the Planned Care Team and will design, deliver, and continuously improve training for administration staff.

You will collaborate with service managers and coordinators to develop manuals, e-learning resources, and workflows, delivering training on SIPICS/PAS and other digital tools to