Patient Services Support

Auckland Eye Limited; Ōrākei; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday leave

Work anniversary recognition

Opportunities to work across multiple?

Ongoing learning and development

Supportive team culture

Job summary

Auckland Eye Limited is seeking a dedicated Patient Services Support to join our team on a part-time basis. You will be the first point of contact for patients, handling reception, appointments and administrative tasks across our Dry Eye and Laser services.

This 32.5-hour-per-week role runs Monday to Friday between 6:45am and 6:00pm, with opportunities to support across locations and services as needed. A patient-first mindset and strong organisational skills are essential.

Qualifications

• Minimum 2 years in a customer-facing patient services or reception role.
• Experience in medical reception or healthcare environment is advantageous but not essential.
• Strong attention to detail and high accuracy.
• Excellent organisational and time management abilities.
• Comfort with computer systems and learning new software quickly.

Responsibilities

• Welcome and support patients throughout their Auckland Eye experience.
• Manage patient appointments, enquiries and clinic scheduling across services.
• Provide accurate administrative support, including patient records, correspondence and referrals.
• Coordinate bookings and ensure information is provided prior to appointments and procedures.
• Communicate effectively with patients, clinicians and colleagues to ensure a seamless patient journey.
• Monitor clinic flow and assist with patient wait management.
• Process patient payments and assist with invoicing and insurance administration.
• Maintain patient confidentiality and handle information appropriately.
• Provide flexible support across Auckland Eye locations and services as required.
• Build positive working relationships with patients and staff across locations.

Skills

Customer service

Interpersonal skills

Organisational skills

Time management

Verbal communication

Written communication

Professional phone manner

Administrative tasks

Tools

Job description

At Auckland Eye, we are united by a clear purpose: Life Changing Eye Care.

We are transforming the future of ophthalmology through clinical excellence, innovation and genuine care. Guided by our values of Connection, Compassion, Balance and Mastery, we are proud to make a meaningful difference in the lives of our patients every day.

The Role

We are seeking a highly organised, proactive and compassionate Patient Services Support team member to join our Patient Services team.

This is a permanent part-time position working 32.5 hours per week, Monday to Friday, between the hours of 6:45am - 6:00pm.

Primarily supporting our Dry Eye and Laser services, you will be a key first point of contact for patients, providing professional reception, patient coordination and administrative support within our specialist healthcare environment.

This role is ideal for someone who enjoys working both independently and as part of a close-knit team, takes ownership of their work and is passionate about delivering exceptional patient experiences. As part of our wider Patient Services team, you'll also provide flexible support across Auckland Eye services and locations when required.

Key Responsibilities

• Welcome and support patients throughout their Auckland Eye experience.
• Manage patient appointments, enquiries and clinic scheduling across our specialist services.
• Provide accurate and efficient administrative support, including patient records, correspondence and referral management.
• Coordinate bookings and ensure patients receive relevant information prior to appointments and procedures.
• Communicate effectively with patients, clinicians and colleagues to help provide a seamless patient journey.
• Manage competing priorities while maintaining a high level of accuracy and attention to detail.
• Monitor clinic flow and assist with patient wait management.
• Process patient payments and provide support with invoicing and insurance-related administration as required.
• Maintain patient confidentiality and ensure information is handled accurately and appropriately.
• Take initiative and contribute to the smooth running of our clinics through a proactive, patient-focused approach.
• Provide flexible Patient Services support across Auckland Eye locations and specialist services as required.
• Build positive working relationships with patients, clinicians and colleagues across our services and locations.

What We Are Looking For

• Exceptional customer service and interpersonal skills with a strong patient-first approach.
• A mature, proactive attitude with the ability to work independently and show initiative.
• Strong organisational and time management skills with the ability to juggle multiple priorities.
• Excellent verbal and written communication skills.
• A professional phone manner and confidence managing patient enquiries.
• High attention to detail and strong administrative capabilities.
• Strong computer literacy and confidence learning new systems.
• The ability to build positive working relationships with a range of people.
• At least 2 years' experience in a customer-facing patient services, reception or administrative role. Experience in medical reception or a healthcare environment would be advantageous but is not essential.

Why Join Us?

At Auckland Eye, you'll be part of a supportive team committed to excellence, innovation and continuous improvement. We offer a collaborative environment where your contribution genuinely makes a difference to patients' lives every day.

We Can Offer You

• Birthday leave.
• Work anniversary recognition.
• A varied and dynamic role where no two days are the same.
• Opportunities to work across multiple locations and specialist services.
• Ongoing learning and development opportunities within a growing business.
• A supportive, friendly and passionate team culture.