Eye Care Patient Services Coordinator - Part-Time

Auckland Eye Limited; Ōrākei; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday leave

Work anniversary recognition

Opportunities to work across multiple?

Ongoing learning and development

Supportive team culture

Job summary

Auckland Eye Limited is seeking a dedicated Patient Services Support to join our team on a part-time basis. You will be the first point of contact for patients, handling reception, appointments and administrative tasks across our Dry Eye and Laser services.

This 32.5-hour-per-week role runs Monday to Friday between 6:45am and 6:00pm, with opportunities to support across locations and services as needed. A patient-first mindset and strong organisational skills are essential.

Qualifications

• Minimum 2 years in a customer-facing patient services or reception role.
• Experience in medical reception or healthcare environment is advantageous but not essential.
• Strong attention to detail and high accuracy.
• Excellent organisational and time management abilities.
• Comfort with computer systems and learning new software quickly.

Responsibilities

• Welcome and support patients throughout their Auckland Eye experience.
• Manage patient appointments, enquiries and clinic scheduling across services.
• Provide accurate administrative support, including patient records, correspondence and referrals.
• Coordinate bookings and ensure information is provided prior to appointments and procedures.
• Communicate effectively with patients, clinicians and colleagues to ensure a seamless patient journey.
• Monitor clinic flow and assist with patient wait management.
• Process patient payments and assist with invoicing and insurance administration.
• Maintain patient confidentiality and handle information appropriately.
• Provide flexible support across Auckland Eye locations and services as required.
• Build positive working relationships with patients and staff across locations.

Skills

Customer service

Interpersonal skills

Organisational skills

Time management

Verbal communication

Written communication

Professional phone manner

Administrative tasks

Tools

Job description

Auckland Eye Limited is seeking a dedicated Patient Services Support to join our team on a part-time basis. You will be the first point of contact for patients, handling reception, appointments and administrative tasks across our Dry Eye and Laser services.

This 32.5-hour-per-week role runs Monday to Friday between 6:45am and 6:00pm, with opportunities to support across locations and services as needed. A patient-first mindset and strong organisational skills are essential.