Join our Team - Receptionist

Anstice Optometrists; Christchurch; On-site; NZD 46,000 - 56,000; Full time

Job summary

Anstice Optometrists on Clyde Road in Christchurch is seeking a Receptionist to join our front‑of‑house team. This permanent role runs Monday to Thursday, about 35 hours weekly, with no weekend work. You’ll be the first point of contact for patients and families, ensuring smooth day‑to‑day operations and exceptional patient service.

We value professionalism, kindness and teamwork. You’ll greet patients, handle calls and emails, book appointments, manage records and support the wider clinical

Qualifications

• Excellent verbal and written communication, with a professional telephone manner.
• Empathy when communicating with parents, children and patients.
• Ability to remain composed in a busy environment.
• Strong computer skills and confidence learning new software.

Responsibilities

• Greet and welcome patients, children and families in a warm and professional manner.
• Answer incoming phone calls and respond to patient enquiries and emails.
• Manage appointment bookings and coordinate clinical schedules.
• Process payments, manage accounts and maintain accurate patient records.
• Assist with patient correspondence and general administration.
• Maintain a welcoming, organised reception environment.

Skills

Excellent communication

Empathy with families

Strong computer skills

Organised

Teamwork

Healthcare reception experience

Tools

MS Office

CRM software

Job description

Anstice Optometrists is a well-established, independent optometry practice located on Clyde Road in Christchurch, with a long-standing reputation for personalised patient care. We are more than a traditional optometry practice. Alongside comprehensive eye examinations and eyewear, we provide a range of specialised clinical services, with a strong focus on children's vision, visual development, myopia management and vision therapy. We care for patients of all ages, including many children and families, and take pride in creating a welcoming environment where everyone feels listened to, understood and genuinely cared for. Our team values professionalism, kindness, collaboration and attention to detail.

About the role

We are seeking an enthusiastic, professional and highly organised Receptionist to become an important part of our front‑of‑house team. This is a permanent position, Monday to Thursday, approximately 35 hours per week, with no weekend work. As one of the first points of contact for our patients and families, you will play a key role in ensuring the smooth running of our busy practice and delivering a consistently high standard of patient service.

Key responsibilities

Greet and welcome patients, children and families in a warm and professional manner.

Answer incoming phone calls and respond to patient enquiries and emails.

Manage appointment bookings and coordinate clinical schedules.

Communicate clearly and sensitively with patients, parents and caregivers.

Process payments, manage accounts and maintain accurate patient records.

Assist with patient correspondence, referrals and general administration.

Maintain a welcoming, organised and professional reception environment.

Work collaboratively with optometrists, dispensing staff and the wider clinical team.

Contribute to improving reception processes and the overall patient experience.

About you

Excellent verbal and written communication skills, with a confident and professional telephone manner.

Confidence and a high level of empathy when communicating with parents, children and patients of all ages and backgrounds.

Ability to remain composed in a busy environment.

Strong computer skills and confidence learning new software.

Initiative, sound judgement and a proactive approach to problem‑solving.

Reliability, integrity and a genuine commitment to teamwork.

Previous experience in healthcare, medical, allied health reception or education background would be a distinct advantage, although we welcome applicants from other professional reception or administrative backgrounds.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How many years' experience do you have as a receptionist?
• How much notice are you required to give your current employer?