Patient Coordinator / PA

Wellington Eye Specialists Ltd; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

Wellington Eye Specialists Ltd is seeking an experienced Patient Coordinator / Personal Assistant to support our ophthalmologist and provide exceptional service to patients throughout their healthcare journey. This sole-charge role balances initiative with established clinical and administrative processes in a busy specialist practice.

You will coordinate administrative functions, act as the main point of contact for patients, referrers and healthcare stakeholders, and work closely with the

Qualifications

• Experience in healthcare administration or medical reception is preferred but not essential.
• Must be legally entitled to work in New Zealand.
• Excellent organisational and time-management skills.
• Strong attention to detail and follow-through.
• Outstanding communication and relationship-building skills.

Responsibilities

• Coordinate the Ophthalmologist's administrative functions
• Act as the key point of contact for patients, referrers, optometrists, ACC, healthcare funders, private hospitals and other stakeholders
• Manage competing priorities and work independently in a sole-charge environment

Skills

Organisational skills

Time management

Communication skills

Relationship-building

Attention to detail

Problem-solving

Computer literacy

Job description

We are seeking an experienced, highly organised Patient Coordinator / Personal Assistant to support our Ophthalmologist and provide exceptional service to patients throughout their healthcare journey. This is a sole-charge role within a busy specialist practice, responsible for coordinating the Ophthalmologist's administrative functions and acting as the key point of contact for patients, referrers, optometrists, ACC, healthcare funders and other stakeholders. The role will suit someone who enjoys autonomy, takes ownership of their work, and can confidently balance initiative with established clinical and administrative processes. You will work closely with the Ophthalmologist, with support from the Clinic Business Manager on operational and administrative matters.

Key responsibilities

Coordinate the Ophthalmologist's administrative functions

Act as the key point of contact for patients, referrers, optometrists, ACC, healthcare funders. private hospitals and other stakeholders

Manage competing priorities and work independently in a sole-charge environment

About you

Excellent organisational and time-management skills

Strong attention to detail and follow-through

Initiative, sound judgement and problem-solving ability

A mature, professional and dependable approach

Outstanding communication and relationship-building skills

A patient-focused, empathetic and professional manner

Strong computer literacy; practice management system experience is advantageous

The ability to work confidently in a sole-charge environment

Previous experience in healthcare administration, specialist practice administration or medical reception is preferred, but not essential

Must be legally entitled to work in New Zealand