Patient Pathway Coordinator

Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland; Auckland; On-site; NZD 32,000 - 42,000; Part time

Benefits offered by this job

Fast-paced environment

Friendly team

Ownership of area with room to improve

Job summary

Health New Zealand Te Whatu Ora Te Toka Tumai Auckland is seeking a Patient Pathway Coordinator to support data coordination and waitlist management within the Urology Service. The role focuses on timely reporting, data quality, and contributing to Ministry of Health targets in a busy regional setting.

The position requires a minimum of 3 years in a fast-paced environment, familiarity with medical terminology, and strong MS Office skills.

Qualifications

• Minimum 3 years in a fast-paced, complex environment.
• Clinical setting preferred but not mandatory.
• Ability to understand medical terminology and clinical systems.
• Sensitive information handling is critical.
• Experience using databases to inform decisions.
• Competence in MS applications and accurate data entry.
• Strong Word, Excel and PowerPoint skills are assets.
• Able to juggle multiple priorities and manage stakeholders.

Responsibilities

• Coordinate all data sources surrounding patient care.
• Manage waitlists and MOH targets.
• Identify and implement process improvements.
• Support the healthcare team with timely reporting.

Skills

Data management

MS Excel

Data entry

Privacy & confidentiality

Medical terminology

Process improvement

Time management

Relationship building

Databases

Attention to detail

Tools

MS Word

MS PowerPoint

Job description

Do you have outstanding customer service skills and an interest in healthcare administration? Would you like to use your coordination and data management skills to positively impact on the healthcare journey of people living in the greater Auckland region? Permanent, part-time position up to 24 hours per week.

Te whiwhinga mahi| The Opportunity

An exciting opportunity has arisen for experienced and motivated team player to join the Urology Service as our Patient Pathway Coordinator. This regional service is part of Surgical Services Directorate. In this busy role, you will play a key role in coordinating all data sources surrounding patient care, waitlist management and Ministry of Health targets. We’re looking for someone able to take a wide overview and identify process improvements which may enable us to better serve our patients. Its fast paced work with lots of competing demands. This is a permanent, part-time role (up to 24 hours per week), the hours are flexible. The role is based at Auckland City Hospital in Grafton, but may involve the occasional visit to our clinical centre at Greenlane Hospital. Please click here for the Position Description.

Nga Pūkenga Motuhake | Important Skills

• A minimum of 3 years experience working in a fast-paced, complex environment.
• Preference is for experience in a clinical setting, but we will consider other experience that is similar.
• You must be able to quickly understand medical terminology and clinical systems.
• An appreciation of the management and use of sensitive, private information is critical.
• Experience using databases, particularly in situations where data informs decision making.
• Demonstrated competence in MS applications and accurate data entry skills.
• Excellent Word, Excel and Power Point would be an asset.
• Strong analytical and problem-solving skills with the ability to build and maintain relationships.
• Demonstrated ability to juggle multiple priorities, with ease, and the confidence to manage the expectations of others.
• You must be able to manage your own time.
• Experience of improving processes, or ways of working, will set you apart.

Ko wai mātou | Our Organisation

We are Health New Zealand Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Childrens Hospital, located in central Auckland. We are part of Health NZ, the overarching organisation for New Zealands national health service. Health NZ leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels. We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here

We recognise there is more to life than mahi | work, we encourage a good work life balance and provide access to several services and benefits offering support whilst employed within Te Toka Tumai Auckland.

• A fast paced, unique and rewarding work environment that provides a high level of job satisfaction, and is always interesting.
• An opportunity to grow both as a person and an administrative professional while working with a very friendly team.
• Ownership of a particular area of the business, with the opportunity to make improvement and leave your mark on the way we do things.