Patient Experience & Scheduling Specialist

Hospital for Special Surgery; Westport; On-site; NZD 66,000 - 102,000; Full time

Job summary

Hospital for Special Surgery seeks an organized administrative professional to support patient flow and front-desk operations. You will schedule appointments, coordinate referrals, and assist with billing and chart documentation, ensuring accuracy and timely communication across teams.

Proficiency with Epic, strong customer service, and excellent communication are essential. You will work in a fast-paced environment, providing courteous service to patients and collaborating with clinical staff

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills.
• Exceptional customer service skills.
• Ability to multitask in a fast paced environment.

Responsibilities

• Schedule appointments and ancillary services accurately, following the provider’s protocol.
• Coordinate referral processes with urgency and efficiency.
• Manage check-out processes and patient payments; assist with billing and documentation.
• Greet patients, answer phones, and handle front-desk duties with professionalism.
• Document interactions in the EMR (Epic) and maintain orderly patient charts.

Skills

Verbal & written comm

Customer service

Team collaborative

Multitasking

Professional communication

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery seeks an organized administrative professional to support patient flow and front-desk operations. You will schedule appointments, coordinate referrals, and assist with billing and chart documentation, ensuring accuracy and timely communication across teams.

Proficiency with Epic, strong customer service, and excellent communication are essential. You will work in a fast-paced environment, providing courteous service to patients and collaborating with clinical staff