Patient Services & Scheduling Specialist

I-MED Radiology Network; Hamilton; Sur place; NZD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fitness passport

One-on-one training

Career opportunities across network

Friendly team

Annual remuneration review

Résumé du poste

I-MED Radiology Network is seeking a Customer Service Administrator in Hamilton for a full-time, permanent role. The position involves handling bookings, supporting patients, and coordinating with internal teams within a structured Monday–Friday schedule.

The role emphasizes empathetic communication, multi-system navigation, and collaboration with clerical and radiology teams to meet service targets and deliver excellent patient care.

Qualifications

• Strong communication skills, both verbal and written.
• Good organisational abilities for managing appointments.
• Comfort with using multiple systems and technology.
• Empathetic, patient-focused service approach.
• Experience in a contact centre is preferred but not essential.

Responsabilités

• Answering phone calls for bookings across Hamilton region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

Connaissances

Strong communication skills

Organisational skills

Tech-savvy / multi-system use

Empathetic customer service

Contact centre experience (preferred)

Description du poste

I-MED Radiology Network is seeking a Customer Service Administrator in Hamilton for a full-time, permanent role. The position involves handling bookings, supporting patients, and coordinating with internal teams within a structured Monday–Friday schedule.

The role emphasizes empathetic communication, multi-system navigation, and collaboration with clerical and radiology teams to meet service targets and deliver excellent patient care.