Patient-Centric Booking Administrator

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast; Greymouth; On-site; NZD 52,000 - 65,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast is seeking a Booking Administrator for the Central Booking Unit at Te Nikau Hospital & Health Centre in Greymouth. This full-time role focuses on professional, patient-centered administrative support, enabling timely and accurate communications for patients, whānau and clinicians.

You will manage digital communications, maintain confidential records, and work closely with the Team Leader to ensure smooth operations and a positive

Qualifications

• Strong verbal and written communication skills; able to respond professionally to a range of enquiries.
• Experience using digital communication tools and managing electronic mailboxes.
• Ability to manage competing priorities and maintain accuracy in a busy, fast-paced environment.
• Collaborative approach, flexible to support colleagues during high demand.
• Ability to establish positive, respectful working relationships.
• Calm, professional, solution-focused when handling challenging situations.
• Strong confidentiality and privacy awareness in handling patient information.

Responsibilities

• Provide a professional and welcoming first point of contact for patient enquiries; ensure communications are timely, accurate and respectful.
• Support the day-to-day operation of the Central Booking Unit through administrative and reception services.
• Manage shared electronic communications and digital messaging to support information flow.
• Maintain secure, confidential information in line with privacy policies.
• Build positive working relationships with patients, whānau, clinicians and stakeholders.
• Work with the team to maintain service continuity and respond to changing workloads.
• Contribute to a positive patient experience through clear communication and active listening.

Skills

Verbal and written communication

Multitasking

Collaboration

Confidentiality

Calm under pressure

Customer service

Education

Healthcare administration experience

Medical terminology familiarity

Understanding patient pathways and booking processes

Tools

Digital communication tools

Electronic mailboxes management

Shared information management systems

Job description

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast is seeking a Booking Administrator for the Central Booking Unit at Te Nikau Hospital & Health Centre in Greymouth. This full-time role focuses on professional, patient-centered administrative support, enabling timely and accurate communications for patients, whānau and clinicians.

You will manage digital communications, maintain confidential records, and work closely with the Team Leader to ensure smooth operations and a positive