Booking Administrator | Greymouth

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast; Greymouth; On-site; NZD 52,000 - 65,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast is seeking a Booking Administrator for the Central Booking Unit at Te Nikau Hospital & Health Centre in Greymouth. This full-time role focuses on professional, patient-centered administrative support, enabling timely and accurate communications for patients, whānau and clinicians.

You will manage digital communications, maintain confidential records, and work closely with the Team Leader to ensure smooth operations and a positive

Qualifications

• Strong verbal and written communication skills; able to respond professionally to a range of enquiries.
• Experience using digital communication tools and managing electronic mailboxes.
• Ability to manage competing priorities and maintain accuracy in a busy, fast-paced environment.
• Collaborative approach, flexible to support colleagues during high demand.
• Ability to establish positive, respectful working relationships.
• Calm, professional, solution-focused when handling challenging situations.
• Strong confidentiality and privacy awareness in handling patient information.

Responsibilities

• Provide a professional and welcoming first point of contact for patient enquiries; ensure communications are timely, accurate and respectful.
• Support the day-to-day operation of the Central Booking Unit through administrative and reception services.
• Manage shared electronic communications and digital messaging to support information flow.
• Maintain secure, confidential information in line with privacy policies.
• Build positive working relationships with patients, whānau, clinicians and stakeholders.
• Work with the team to maintain service continuity and respond to changing workloads.
• Contribute to a positive patient experience through clear communication and active listening.

Skills

Verbal and written communication

Multitasking

Collaboration

Confidentiality

Calm under pressure

Customer service

Education

Healthcare administration experience

Medical terminology familiarity

Understanding patient pathways and booking processes

Tools

Digital communication tools

Electronic mailboxes management

Shared information management systems

Job description

West Coast - Te Nikau Hospital & Health Centre Greymouth' Central Booking Unit Permanent full time position working 40 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the Role

The Central Booking Unit is seeking a professional,organised and patient-focused Booking Administrator to provide high-qualityadministrative and communication support from the Cowper Street Hub at Te NikauHospital & Health Centre.As a key point of contact for the Central Booking Unit, youwill help ensure patients, whānau, clinicians and internal teams receivetimely, accurate and respectful communication. You Will play an important rolein supporting the smooth operation of the unit, maintaining effectiveinformation management processes and contributing to a positive patientexperience.This role requires excellent communication skills, a strongfocus on confidentiality, and the ability to remain calm and organised in abusy healthcare environment. You will work closely with the Team Leader andcolleagues across Health NZ West Coast to support efficient workflows and thedelivery of patient-centred services.

About YouYou will be a proactive and adaptable administrator whoenjoys working with people and takes pride in providing a professional andresponsive service. You will be comfortable managing competing priorities,using digital communication systems and working collaboratively to ensure theneeds of patients and the wider team are met.As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 5/Profile 5For further information about the administration andclerical pay equity settlement please followthe link below:PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz)

Key Responsibilities

• Provide a professional and welcoming first point of contact for patient enquiries, ensuring communication is timely, accurate and respectful.
• Support the effective day-to-day operation of the Central Booking Unit through high-quality administrative and reception services.
• Manage shared electronic communication channels and digital messaging systems to support efficient information flow.
• Maintain accurate, confidential and secure information in accordance with relevant privacy legislation, policies and procedures.
• Build positive working relationships with patients, whānau, clinicians, colleagues and external stakeholders.
• Work collaboratively with the team to maintain service continuity, respond to changing workloads and support operational priorities.
• Contribute to a positive patient experience through clear communication, active listening and a solution-focused approach.

What You Will BringEssential Requirements

• Strong verbal and written communication skills, with the ability to listen actively and respond professionally to a range of enquiries.
• Experience using digital communication tools, shared information management systems and electronic mailboxes to manage incoming and outgoing communications.
• The ability to manage competing priorities, maintain accuracy and work effectively in a busy, fast-paced environment.
• A collaborative approach, with the flexibility to support colleagues during periods of high demand and changing workloads.
• The ability to establish and maintain positive, respectful and trusting working relationships.
• A calm, professional and solution-focused approach when managing challenging situations or resolving minor workplace issues.
• A strong understanding of confidentiality, privacy and the importance of protecting sensitive patient information.
• The ability to work effectively with the Team Leader, clinicians, internal teams and external stakeholders across Health NZ West Coast.

Desirable

• Familiarity with medical terminology and healthcare environments.
• An understanding of patient pathways, triage priorities and outpatient or inpatient booking processes.
• Previous experience in a healthcare administration, reception or centralised booking environment.

Why Join Us?

This is an opportunity to contribute to a service thatsupports patient access to healthcare across the West Coast. You will be partof a team where effective communication, collaboration and a commitment topatient-centred care make a meaningful difference to patients, whānau andclinical services.If you are an organised, approachable and reliableadministrator who thrives in a team environment and is passionate aboutdelivering a positive patient experience, we would love to hear from you.

Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.

We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.