Healthcare Booking Coordinator - Patient Services

Te Whatu Ora - Health New Zealand; Greymouth; On-site; NZD 52,000 - 64,000; Full time

Job summary

Te Whatu Ora - Health New Zealand is seeking a Booking Administrator for the Central Booking Unit at Cowper Street Hub, Te Nikau Hospital & Health Centre. You will be the first point of contact for patients, whānau and clinicians, delivering high-quality administrative support and clear, respectful communication.

You will maintain confidential records, use digital messaging systems, and collaborate with the Team Leader to keep booking workflows smooth and patient-centred.

Qualifications

• Excellent verbal and written communication, with a professional phone and email manner.
• Experience using digital communication tools and information management systems.
• Ability to manage competing priorities in a busy healthcare setting.
• Commitment to privacy and confidentiality of patient information.
• Collaborative approach to working with clinicians and teams across Health NZ West Coast.

Responsibilities

• Provide high-quality administrative and reception support to the Central Booking Unit.
• Serve as a key point of contact for patient enquiries with timely, accurate, and respectful communication.
• Maintain accurate and confidential information in line with privacy policies.
• Support efficient information flow via shared channels and digital messaging systems.
• Build positive relationships with patients, whānau, clinicians and external stakeholders.

Skills

Communication

Digital tools

Confidentiality

Medical terminology

Team collaboration

Tools

Digital communication tools

Shared information systems

Electronic mailboxes

Job description

Te Whatu Ora - Health New Zealand is seeking a Booking Administrator for the Central Booking Unit at Cowper Street Hub, Te Nikau Hospital & Health Centre. You will be the first point of contact for patients, whānau and clinicians, delivering high-quality administrative support and clear, respectful communication.

You will maintain confidential records, use digital messaging systems, and collaborate with the Team Leader to keep booking workflows smooth and patient-centred.