Booking Administrator | Greymouth

West Coast District Health Board; Greymouth; Sur place; NZD 52 000 - 68 000; Plein temps

Résumé du poste

West Coast District Health Board seeks a Booking Administrator to support the Central Booking Unit at Te Nikau Hospital & Health Centre. You will manage patient enquiries, coordinate bookings and maintain secure information while collaborating with clinicians and internal teams to ensure smooth operations.

The role requires strong communication, confidentiality and ability to stay calm in a busy healthcare setting, contributing to a positive patient experience across the West Coast health

Qualifications

• Proactive, adaptable administrator with strong communication and patient focus.
• Ability to manage competing priorities and use digital communication systems.
• Maintain confidential information in line with privacy legislation.
• Collaborate with Team Leader, clinicians and internal/external stakeholders.
• Experience in healthcare administration, reception or centralised booking is preferred.

Responsabilités

• Provide a professional and welcoming first point of contact for patient enquiries, ensuring timely, accurate and respectful communication.
• Support the day-to-day operation of the Central Booking Unit with high-quality administrative and reception services.
• Manage shared electronic communication channels and digital messaging systems to support efficient information flow.
• Maintain accurate, confidential and secure information in accordance with privacy legislation and procedures.
• Build positive working relationships with patients, whānau, clinicians and external stakeholders.
• Work collaboratively with the team to maintain service continuity and respond to changing workloads.
• Contribute to a positive patient experience through clear communication and active listening.

Connaissances

Verbal & written comms

Digital comms tools

Prioritisation

Collaborative teamwork

Confidentiality

Stakeholder relations

Medical terminology

Patient pathways

Healthcare admin experience

Description du poste

• Permanentfull time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the Role

The Central Booking Unit is seeking a professional,organised and patient-focused Booking Administrator to provide high-qualityadministrative and communication support from the Cowper Street Hub at Te NikauHospital & Health Centre.

As a key point of contact for the Central Booking Unit, youwill help ensure patients, whānau, clinicians and internal teams receivetimely, accurate and respectful communication. You Will play an important rolein supporting the smooth operation of the unit, maintaining effectiveinformation management processes and contributing to a positive patientexperience.

This role requires excellent communication skills, a strongfocus on confidentiality, and the ability to remain calm and organised in abusy healthcare environment. You will work closely with the Team Leader andcolleagues across Health NZ West Coast to support efficient workflows and thedelivery of patient-centred services.

About You

You will be a proactive and adaptable administrator whoenjoys working with people and takes pride in providing a professional andresponsive service. You will be comfortable managing competing priorities,using digital communication systems and working collaboratively to ensure theneeds of patients and the wider team are met.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 5/Profile 5

For further information about the administration andclerical pay equity settlement please followthe link below:

• Providea professional and welcoming first point of contact for patient enquiries,ensuring communication is timely, accurate and respectful.
• Supportthe effective day-to-day operation of the Central Booking Unit throughhigh-quality administrative and reception services.
• Manageshared electronic communication channels and digital messaging systems tosupport efficient information flow.
• Maintainaccurate, confidential and secure information in accordance with relevantprivacy legislation, policies and procedures.
• Buildpositive working relationships with patients, whānau, clinicians,colleagues and external stakeholders.
• Workcollaboratively with the team to maintain service continuity, respond tochanging workloads and support operational priorities.
• Contributeto a positive patient experience through clear communication, activelistening and a solution-focused approach.

What You Will Bring

• Strongverbal and written communication skills, with the ability to listenactively and respond professionally to a range of enquiries.
• Experienceusing digital communication tools, shared information management systemsand electronic mailboxes to manage incoming and outgoing communications.
• Theability to manage competing priorities, maintain accuracy and workeffectively in a busy, fast-paced environment.
• Acollaborative approach, with the flexibility to support colleagues duringperiods of high demand and changing workloads.
• Theability to establish and maintain positive, respectful and trustingworking relationships.
• Acalm, professional and solution-focused approach when managing challengingsituations or resolving minor workplace issues.
• Astrong understanding of confidentiality, privacy and the importance ofprotecting sensitive patient information.
• Theability to work effectively with the Team Leader, clinicians, internalteams and external stakeholders across Health NZ West Coast.
• Familiaritywith medical terminology and healthcare environments.
• Anunderstanding of patient pathways, triage priorities and outpatient orinpatient booking processes.
• Previousexperience in a healthcare administration, reception or centralisedbooking environment.

Why Join Us?

This is an opportunity to contribute to a service thatsupports patient access to healthcare across the West Coast. You will be partof a team where effective communication, collaboration and a commitment topatient-centred care make a meaningful difference to patients, whānau andclinical services.

If you are an organised, approachable and reliableadministrator who thrives in a team environment and is passionate aboutdelivering a positive patient experience, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.