Passenger Experience Specialist - Part-Time, Fixed-Term, Wellington

KiwiRail Freight; New Zealand; On-site; NZD 45,000 - 60,000; Part time

Benefits offered by this job

Staff Welfare Trust holiday homes

Discounted travel

Healthcare insurance

Job summary

KiwiRail is seeking a Customer Service Specialist for a part-time, fixed-term role in Wellington. You will support passengers with bookings, ticketing, and check-in, while ensuring luggage is properly labelled and handled.

The role requires strong customer focus and accuracy in a busy environment. Join KiwiRail at Kaiwharawhara Ferry Terminal and help deliver safe, smooth travel experiences for passengers and their vehicles, with weekend and public holiday shifts included.

Qualifications

• Must have strong customer focus.
• Able to think on feet in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate passengers and their bookings.
• Assist with ticketing and check-in services for passengers and their vehicles.
• Ensure passenger luggage is labeled and handled securely.
• Provide general travel advice and information to passengers.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Job description

KiwiRail is seeking a Customer Service Specialist for a part-time, fixed-term role in Wellington. You will support passengers with bookings, ticketing, and check-in, while ensuring luggage is properly labelled and handled.

The role requires strong customer focus and accuracy in a busy environment. Join KiwiRail at Kaiwharawhara Ferry Terminal and help deliver safe, smooth travel experiences for passengers and their vehicles, with weekend and public holiday shifts included.