Landside Support Services Officer (12 Months Fixed Term)

Wellington International Airport; Wellington; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Free car park

Onsite fitness facilities

4 days on/4 days off shift pattern

Learning and development opportunities

Job summary

Wellington Airport is seeking a motivated Landside Support Services Officer for a 12 months fixed term, joining a diverse Operations team on rostered shifts. You will help travellers with information, manage queues, monitor baggage systems, and support safety and waste management across the terminal and loading dock.

The role requires strong communication, adaptability, and a willingness to obtain security clearance and pass pre-employment checks.

Qualifications

• Excellent customer service skills and the ability to handle diverse scenarios.
• Clear verbal and written communication, with the ability to explain information clearly.

Responsibilities

• proactively assisting in the facilitation of travelers, including queue management
• providing travelers, workers and visiting members of the public with relevant information
• providing on-the-ground operational facilitation intelligence to the Integrated Operations Centre
• carrying out inspections of terminal areas and equipment, and reporting and monitoring hazards
• monitoring the baggage handling system and responding to faults on all equipment
• undertaking daily waste management duties as required
• managing and coordinating the sequencing of inward and outward flow of goods and waste throughout Wellington Airport
• overseeing occupational Health and Safety compliance in the terminal, baggage hall and loading dock

Skills

Customer service excellence

Communication skills

Flexibility

Safety awareness

Job description

Landside Support Services Officer (12 Months Fixed Term)

We are looking for a motivated, flexible and friendly customer experience professional to join our diverse and social Operations team, in a rostered shift environment on a 12 months Fixed Term.

Wellington Airport is a dynamic, vibrant and diverse place to work. We are the gateway to our region for millions of residents, visitors and businesses every year, connecting our capital city to all parts of New Zealand and to Australia, the Pacific and the rest of the world.

Guided by our Kaitiakitanga vision, we aim to manage our operations efficiently, to care for our environment and our people, to support the local economy and to give back to the community. We are an employer of choice and pride ourselves for our practices in Diversity and Inclusion and continue to provide reasonable accommodations for our staff as and when needed.

About the role

We are looking for a motivated, flexible and friendly customer experience professional to join our diverse and social Operations team, in a rostered shift environment on a 12 months Fixed Term.

You will be:

• proactively assisting in the facilitation of travelers, including queue management
• providing travelers, workers and visiting members of the public with relevant information
• providing ‘on the ground’ operational facilitation intelligence to the Integrated Operations Centre
• carrying out inspections of terminal areas and equipment, and reporting and monitoring hazards
• monitoring the baggage handling system and responding to and rectifying faults on all equipment
• undertaking daily waste management duties as required
• managing and effectively coordinating the sequencing of inward and outward flow of goods and waste throughout Wellington Airport
• overseeing occupational Health and Safety compliance in the terminal, baggage hall and loading dock

In return for your hard work, you will be rewarded with:

• a 4 days on/4 days off shift pattern
• multiple opportunities for learning and development
• a free car park
• onsite fitness facilities and activities

About you

You have:

• the ability to foster respect and build relationships with a diverse group of customers and stakeholders
• great communication skills (verbal and written) and can understand, explain and be conversant with technical content
• a flexible and positive attitude
• a high standard of presentation

You are able to:

• work unsupervised while ensuring that all tasks are completed within an acceptable timeframe
• work under pressure
• be proactive and use initiative
• understand safety issues and considerations

Ideally, you have:

• A good level of physical fitness
• An appreciation of the aviation industry
• 2-4 years working in a dock way or baggage hall environment (desirable, but not necessary)
• A full and current driver’s license and forklift license (desirable, but not necessary)

As part of our standard pre-employment requirements, you must be able to obtain security clearance from Aviation Security Services, complete a Ministry of Justice background check, be fully vaccinated against COVID-19 and pass a medical assessment and drug/alcohol test.

About us

Wellington Airport is the gateway to our capital city and surrounding regions. As one of New Zealand’s three busiest airports, we connect people and goods across the country and the world. We host millions of travellers every year and make a major contribution to Wellington's economy, society and wellbeing.

Guided by our Kaitiakitanga vision, we aim to manage our operations efficiently, to care for our environment and our people, to support the local economy and to give back to the community.

We live by our values of Whānau Kotahi, Be Exceptional, Diversity & Inclusion, Customer Obsessed and Courage and Freedom, and we have been recognised as an Employer of Choice in 2020 by Human Resources Director NZ.

We are proud to be a passionate, flexible and inclusive organisation; come and be a part of our team.

applications close on Friday 25th September 2026