Airport Operations & Customer Service Specialist

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary package

Overtime

Health insurance

Counselling program (OCP)

Birthday day off

Long service recognition

Team events

Volunteer opportunities

Job summary

Queenstown Airport Corporation is seeking a versatile Customer Service Representative to join their Operations team in Queenstown. You will support passenger movement, assist with gates, trolleys, and facilities, and ensure a safe, smooth airport experience.

The role is full-time and involves a 40-hour week with a 9-hour shift pattern on a 7-day rotating roster, including weekends and public holidays. A fixed, customer-focused, hands-on approach is essential.

Qualifications

• A can-do positive attitude with a great personality.
• Customer, team and safety focus.
• Enjoyment of a busy, hands-on role (your step count will thank you!).
• Collaborative and flexible approach.
• The ability to stay calm during high-volume periods.

Responsibilities

• Blend passenger assistance with practical operational duties.
• Help visitors find their gate and navigate the terminal.
• Ensure trolleys are available and facilities are working.
• Maintain smooth passenger flows throughout the terminal and forecourt.
• Work on your feet, moving through the terminal to support operations.

Job description

Queenstown Airport Corporation is seeking a versatile Customer Service Representative to join their Operations team in Queenstown. You will support passenger movement, assist with gates, trolleys, and facilities, and ensure a safe, smooth airport experience.

The role is full-time and involves a 40-hour week with a 9-hour shift pattern on a 7-day rotating roster, including weekends and public holidays. A fixed, customer-focused, hands-on approach is essential.