Customer Service Specialist - part-time

KiwiRail Freight; New Zealand; Hybrid; NZD 30,000 - 37,000; Part time

Benefits offered by this job

Staff Welfare Trust

Discounted travel

Healthcare insurance

Holiday homes

Job summary

KiwiRail Freight is seeking a Customer Service Specialist for a part-time, permanent role at the Kaiwharawhara Ferry Terminal. You will deliver exceptional passenger service and help manage bookings and travel information.

This role requires adaptability for shift work, including weekends and public holidays, and a strong focus on accuracy, safety, and passenger satisfaction.

Qualifications

• Excellent customer service skills and a can-do attitude.
• Ability to work in a fast-paced, shift-based environment.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate passengers and their bookings.
• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles.
• Ensure passenger’s luggage is well looked after and properly labelled.
• Provide general travel advice and information to our passengers.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Teamwork

Job description

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Title: Customer Service Specialist - part-time

• Shift work – 24/7 (will include weekends and public holidays)
• Permanent, part-time - 60 hours per fortnight

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

Join our team at the Kaiwharawhara Ferry Terminal on a part-time, permanent basis.

You’ll not only provide exceptional customer service delivery to our passengers, you’ll also:

• Coordinate passengers and their bookings
• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
• Ensure passenger’s luggage is well looked after and properly labelled
• Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

To be successful in this role, you must:

• Be able to think on your feet in a fast-paced environment
• Have a strong customer focus with the ability to relate to people at all levels
• Have a sense of urgency and work with speed and accuracy
• Be a great problem solver
• Maintain your composure and help keep passengers calm in high stress situations
• Have impeccable attention to detail and a talent for multi-tasking
• Have exemplary communicationand interpersonal skills
• Have a moderate level of physical fitness as some lifting of passenger's luggage is required

Nōu te rourou | What's in it for you:

• Supportive work environment and career opportunities
• Great staff benefits, including access to Staff Welfare Trust holiday homes, discounted travel and healthcare insurance
• Fantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)

Kua rite, kia rite | Ready to Make a Difference?