Customer Service Specialist - part-time - Fixed-Term - Picton

KiwiRail Freight; Picton; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Staff Welfare Trust holiday homes

Discounted travel

Healthcare insurance

Job summary

KiwiRail Freight is seeking a Customer Service Specialist for a part-time, fixed-term position at the Picton Ferry Terminal. You will coordinate passenger bookings, assist with ticketing and check-in for passengers and their vehicles, and ensure luggage is properly labelled.

The role requires a strong customer service mindset, the ability to work in a fast-paced environment, and excellent communication skills.

Qualifications

• Demonstrated customer service experience required.
• Ability to handle high-pressure situations with professionalism.
• Strong communication and interpersonal skills essential.

Responsibilities

• Coordinate passengers and their bookings.
• Assist with ticketing and check-in for passengers, vehicles and commercial vehicles.
• Ensure luggage is properly labelled and tracked.
• Provide general travel advice and information to passengers.

Skills

Customer service excellence

Problem solving

Attention to detail

Communication skills

Interpersonal skills

Multi-tasking

Ability to work fast-paced

Urgency and speed

Calm under pressure

Physical fitness

Tools

Ticketing systems

Check-in software

Job description

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Title: Customer Service Specialist - part-time - Fixed-Term - Picton

Customer Service Specialist – part-time, fixed-term

• Shift work – 24/7 (will include weekends and public holidays)
• Part-time – 50 hours per fortnight
• Fixed Term to 30 April 2027, Picton Ferry Terminal

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

Join our team at Picton Ferry Terminal on a part-time, fixed-term basis to 30 April 2027.

You’ll not only provide exceptional customer service delivery to our passengers, you’ll also:

• Coordinate passengers and their bookings
• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
• Ensure passenger’s luggage is well looked after and properly labelled
• Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

To be successful in this role, you must:

• Be able to think on your feet in a fast-paced environment
• Have a strong customer focus with the ability to relate to people at all levels
• Have a sense of urgency and work with speed and accuracy
• Be a great problem solver
• Maintain your composure and help keep passengers calm in high stress situations
• Have impeccable attention to detail and a talent for multi-tasking
• Have exemplary communicationand interpersonal skills
• Have a moderate level of physical fitness as some lifting of passenger's luggage is required

Nōu te rourou | What's in it for you:

• Supportive work environment and career opportunities
• Great staff benefits, including access to Staff Welfare Trust holiday homes, discounted travel and healthcare insurance

Kua rite, kia rite | Ready to Make a Difference?