Part Time Afterhours Coordinator

New Zealand Health Group; Auckland; In loco; NZD 30.000 - 39.000; Part-time

Vantaggi offerti da questo lavoro

Discounted health insurance

Experienced team

Diverse workplace

Training programme

Hybrid work environment

Social club

Full paid training

Descrizione del lavoro

New Zealand Health Group in Auckland is seeking an After Hours Coordinator to manage high volumes of phone inquiries from clients and support workers. Two part-time permanent positions are available in the CBD, with evenings and weekend shifts and a two-week paid training program.

Uni students are welcome to apply, and the role supports a flexible, hybrid-friendly work environment focused on wellbeing. Ideal candidates will have strong communication and customer service skills, the ability to

Competenze

• Experience working in a call centre environment.
• Ability to handle high-volume calls and multitask.
• Excellent communication skills and professional phone manner.
• Proven customer service skills – a genuine interest for helping others.

Mansioni

• Dealing with complaints and incidents.
• Filling shifts for external clients, funders and competitors.
• Written reports to Management.
• Loading of Homecare referrals and extensions.
• In-depth handover when finishing/starting shifts.
• Experience working in a call centre environment role is preferred.
• The ability to thrive under pressure while manage high volume calls and multi-task successfully.
• Resilience to push through.

Conoscenze

Call centre experience

Customer service

Communication skills

Resilience

Multitasking

Descrizione del lavoro

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

New Zealand Health Group’s values: Kai Whakaute– We act with Care, Respect and Empathy,Kai Huhutanga– We strive for Excellence and Quality andKai Whanaungatanga– We act in Partnership, are fundamental to everything we do.

• Discounted health insurance.
• A knowledgeable, highly experienced, fun team.
• An international and diverse work atmosphere.
• A supportive orientation and training programme.
• Flexible work environment - hybrid!
• Active and thriving Social Club.
• Full paid training provided.

As an After Hours Coordinator, you will be confident in answering high volumes of phone-based inquiries from our clients and support workers. Due to the nature of this, you will need to be available to work across the end of year holiday period and public holidays.

We have 2 part-time permanent positions available, based in our CBD office in Tāmaki Makaurau, Auckland. Hours below:

Option One:

Mondays and Fridays 4PM - 930PM
Saturday 1PM - 930PM

Option Two:

Tuesdays and Fridays 4PM - 930PM
Saturday 730AM - 4PM

Ideally you will be able to commit to our 2 week training schedule below:

Monday to Friday | 830am - 5:30pm

If this is something you are unable to commit to, please do not let this stop you from applying, as we can arrange alternate training.

Please note: To support employee wellbeing and meet our health and safety responsibilities, this role is not suitable for candidates who are already working full-time and intend to maintain both positions

Uni Students are welcome to apply!

Responsibilities may include but will not be limited to:

• Dealing with complaints and incidents.
• Filling shifts for external clients, funders and competitors.
• Written reports to Management.
• Loading of Homecare referrals and extensions.
• In-depth handover when finishing/starting shifts.
• Experience working in a call centre environment role is preferred.
• The ability to thrive under pressure while manage high volume calls and multi-task successfully.
• Excellent communication skills and professional phone manner.
• Proven customer service skills – a genuine interest for helping others.
• Resilience to push through.
• Ability to commit to 2 weeks full time paid training preferred but not essential as we appreciate this is a part-time position.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa.