Part-Time Member Care & Banking Advisor

SBS Bank; Invercargill City; On-site; NZD 25,000 - 30,000; Part time

Job summary

SBS Bank is seeking a Customer Care Consultant (Part-time) based in Invercargill. You will be the friendly voice assisting members, actioning requests, and offering financial guidance to meet their needs. The role involves helping customers adopt digital tools and making banking easier.

The position is part-time, up to 21 hours per week, with shifts spread across Monday to Friday and weekends. Join a community-focused bank and contribute to exceptional service.

Qualifications

• Experience delivering customer-centric service.
• Willingness to learn new digital tools and platforms.
• Good numeracy and literacy skills.
• High level of accuracy and attention to detail.

Responsibilities

• Grow and retain members by delivering personalised experiences.
• Be the friendly voice on the phone, welcoming customers and actioning requests quickly.
• Provide financial advice and connect customers with the right products and services.
• Help customers transition to and use digital tools.

Skills

Customer service

Numeracy

Literacy

Attention to detail

Digital tools

Tools

Microsoft 365 Office

Job description

SBS Bank is seeking a Customer Care Consultant (Part-time) based in Invercargill. You will be the friendly voice assisting members, actioning requests, and offering financial guidance to meet their needs. The role involves helping customers adopt digital tools and making banking easier.

The position is part-time, up to 21 hours per week, with shifts spread across Monday to Friday and weekends. Join a community-focused bank and contribute to exceptional service.