Customer Care Consultant

SBS Bank; Invercargill City; On-site; NZD 25,000 - 30,000; Part time

Job summary

SBS Bank is seeking a Customer Care Consultant (Part-time) based in Invercargill. You will be the friendly voice assisting members, actioning requests, and offering financial guidance to meet their needs. The role involves helping customers adopt digital tools and making banking easier.

The position is part-time, up to 21 hours per week, with shifts spread across Monday to Friday and weekends. Join a community-focused bank and contribute to exceptional service.

Qualifications

• Experience delivering customer-centric service.
• Willingness to learn new digital tools and platforms.
• Good numeracy and literacy skills.
• High level of accuracy and attention to detail.

Responsibilities

• Grow and retain members by delivering personalised experiences.
• Be the friendly voice on the phone, welcoming customers and actioning requests quickly.
• Provide financial advice and connect customers with the right products and services.
• Help customers transition to and use digital tools.

Skills

Customer service

Numeracy

Literacy

Attention to detail

Digital tools

Tools

Microsoft 365 Office

Job description

With more than 150 years of history in Aotearoa New Zealand, SBS Bank is proud to help Kiwis find a place to call home. Our purpose drives us every day: supporting our members, their whānau and the communities we serve.

We're on an exciting transformation journey, investing in new capabilities to deliver a more modern, secure banking experience for today and the future.

To help us with this, we are searching for a Customer Care Consultant (Part-time) to join our Contact Centre Team based in Invercargill.

What you'll be busy with:

• growing and retaining our member base by delivering personalised customer experiences
• being one of the helpful, friendly voices of the Bank on the phone, welcoming our customers and actioning their requests quickly and efficiently
• providing amazing financial advice, connecting our customers' financial needs with the right products and services
• being a tech guru for customers and helping them transition to and utilise digitial tools

What you'll bring:

• passion for helping Kiwis achieve their financial goals and providing an exceptional level of service
• a willingness to learn new digital tools, and ideally a good understanding of Microsoft 365 Office tools
• well-developed numeracy and literacy skills
• a high level of accuracy and attention to detail

This part-time role is for up to 21 hours a week, worked between Monday to Friday 7am to 9pm, and Saturday and Sunday 10am to 4pm, actual days and hours to be discussed with successful candidate.

About Us:

As a 100% New Zealand member-owned bank, we have the freedom to focus on what matters most: creating real value for our members (customers) through competitive products, local sponsorships and meaningful community support.

To support growth, we're looking for passionate, curious people who want to make an impact and help shape the future of banking in New Zealand.

At SBS, we foster an inclusive, innovative culture where people are encouraged to challenge conventions, share ideas and bring their whole selves to work.

We're a close-knit, caringwhānau that values diversity, supports wellbeing and invests in development, because when our people thrive, so do our members and communities.