Customer Specialist - Nelson (Part time - 20hours)

ASB Bank; Nelson; Hybrid; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Life and Income Protection Insurance

Supportive and diverse team

Opportunities to grow your career

Job summary

ASB Bank in Nelson is seeking a Customer Specialist for a permanent part-time role (20 hours per week), Monday to Friday 10:30am–2:30pm. You will help customers with everyday banking needs, guide them to simple digital solutions and build confident connections.

This role focuses on delivering exceptional customer experiences, solving problems with care, and being comfortable with new systems in a supportive, team environment.

Qualifications

• Customer service experience is preferred.
• Strong communication and active listening.
• Comfortable learning new digital systems.
• Able to build rapport with diverse customers.

Responsibilities

• Assist customers with everyday banking needs.
• Guide customers to simple digital and self-service options.
• Listen, ask questions, and resolve inquiries.
• Maintain accurate records and deliver a great customer experience.

Skills

Customer service

Communication

Empathy

Digital literacy

Problem solving

Team player

Adaptability

Organisation

Job description

Customer Specialist - Nelson (Part time - 20hours)

Permanent Part-Time | 20 hours per week | Monday to Friday, 10:30am to 2:30pm

Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders. It’s the ‘why’ behind everything we do, and means helping our customers get one step ahead, whatever life looks like for them.

Our values of Care, Courage and Curiosity are at the heart of how we work. They shape how we support each other, how we show up for our customers, and how we contribute to our communities.

We have a great opportunity for a Customer Specialist to join our friendly team in the Nelson Advice Centre.

As a Customer Specialist, you'll often be one of the first people our customers connect with. You'll help with a broad range of everyday banking needs, take the time to understand what matters to each customer and guide them towards simple, helpful solutions.

You’ll also help customers build confidence using our digital and self-service banking options. The focus is on creating a great experience, building genuine connections and making banking feel simple and easy.

The role is about much more than transactions. It's about listening, asking great questions, solving problems and making a positive difference for our customers every day. This aligns closely with the Customer Specialist role purpose, which focuses on exceptional customer experiences, everyday banking needs and empowering customers through simple, digital-first solutions.

This is a permanent part-time position working 20 hours per week, Monday to Friday from 10:30am to 2:30pm each day.

You don't need to come from a banking background to be successful in this role.

You may currently work in retail, hospitality, customer service, reception, a contact centre, education or another environment where you've developed strong people and communication skills. Customer-facing experience from these types of industries has also been identified as relevant experience in previous ASB Customer Specialist recruitment.

What we're really looking for is someone who:

• Genuinely enjoys helping and connecting with people
• Can build rapport with customers from all walks of life
• Communicates clearly and confidently
• Is curious, asks great questions and takes the time to understand what a customer needs
• Enjoys learning and is comfortable picking up new systems and technology
• Can problem-solve and find the right way forward for a customer
• Brings empathy, resilience and a positive attitude
• Enjoys being part of a team and contributing to a supportive environment

The Customer Specialist position specifically calls for customer service experience, empathy, strong communication, adaptability, organisation, a proactive attitude and being comfortable with digital ways of working.

Our values

Living our values is an important part of working at ASB. Our values are Care, Courage and Curiosity, and they guide how we work together and how we interact with our customers and communities.

So, if you're someone who genuinely cares about people, is willing to step up and have a go, and stays curious about how you can learn and improve, you'll feel right at home.

What's in it for you?

This is a fantastic opportunity to start or continue building a career with ASB.

You'll join a supportive and inclusive team, receive hands-on training and have the opportunity to develop skills that can open up a variety of career paths across the bank.

You'll also have access to a range of ASB benefits, including:

• Life and Income Protection Insurance
• A supportive and diverse team environment
• Opportunities to grow your career across ASB

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.