Part-Time IT Service Desk Associate — Hands-On Tech Support

Programmed; Auckland; On-site; NZD 28,000 - 41,000; Part time

Benefits offered by this job

Hands-on training

Professional IT environment

Employee assistance program (EAP)

Job summary

Programmed in Penrose is seeking a Junior IT Service Desk professional to provide first-level support, troubleshoot hardware and software, and configure IT equipment for internal users.

This part-time role offers hands-on training, exposure to networking, and a supportive team environment, with clear growth opportunities and access to employee assistance program services. You will work Wednesdays, Thursdays and Fridays 7:00am–4:30pm, with reliable transport to Penrose.

Qualifications

• IT qualification or related study/experience.
• Strong understanding of computer hardware and networking.
• Good troubleshooting and customer service skills.

Responsibilities

• Provide first-level IT and service desk support to users.
• Troubleshoot hardware and software issues.
• Set up and configure computers and IT equipment.
• Assist with hardware installations, replacements and upgrades.
• Support basic networking and connectivity issues.
• Diagnose and resolve technical issues.
• Respond to IT requests promptly and professionally.
• Assist wider IT team with day-to-day tasks.

Skills

Computer hardware

Networking

IT support

Education

IT-related qualification

Job description

Programmed in Penrose is seeking a Junior IT Service Desk professional to provide first-level support, troubleshoot hardware and software, and configure IT equipment for internal users.

This part-time role offers hands-on training, exposure to networking, and a supportive team environment, with clear growth opportunities and access to employee assistance program services. You will work Wednesdays, Thursdays and Fridays 7:00am–4:30pm, with reliable transport to Penrose.