IT Service Desk Specialist - Fast, Friendly Tech Support

Chapman Tripp; Christchurch; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Annual wellbeing allowance

Mobile phone subsidy

Broadband subsidy

Team events

Learning opportunities

Job summary

Chapman Tripp in Christchurch is seeking a Service Desk Support Analyst to join our national IT team. You’ll be the first point of contact for technical support by phone, email and in person, diagnosing and resolving issues quickly and maintaining SLA.

You have 2–5 years’ service desk experience, ITIL certification, and strong working knowledge of Windows 10, MS 365/Teams, and Active Directory. A solid grasp of LAN/VPN/TCP-IP networking and security is expected, plus AV tech familiarity.

Qualifications

• 2-5 years' relevant service desk experience.
• ITIL certification or equivalent qualifications.
• Vendor certifications desirable (MCP, MCSE or similar).
• Strong working knowledge of Windows 10, MS 365/Teams, and Active Directory.
• Solid grasp of LAN/VPN/TCP-IP networking basics.
• Awareness of desktop security and document management concepts.
• Security awareness of malware, phishing, ransomware and scams.
• Knowledge of AV technologies (Teams/Zoom Rooms and Open UC).

Responsibilities

• Respond to service requests and technical support queries in person, by phone or by email.
• Diagnose and resolve hardware and software issues assigned to the service desk.
• Provision laptops, user accounts and related hardware for new starters and refreshes.
• Log all interactions and document resolutions in our ITSM system.
• Maintain accurate asset inventory when assigning equipment or software.
• Take part in the on-call, out-of-hours roster (every four weeks).
• Get involved in wider IT project work and support the team in delivering technology services firm-wide.

Skills

Service desk experience

ITIL certification

Vendor certifications

Windows 10

MS 365/Teams

Active Directory

Networking basics

Security awareness

AV technologies

Tools

ITSM system

Open UC

Job description

Chapman Tripp in Christchurch is seeking a Service Desk Support Analyst to join our national IT team. You’ll be the first point of contact for technical support by phone, email and in person, diagnosing and resolving issues quickly and maintaining SLA.

You have 2–5 years’ service desk experience, ITIL certification, and strong working knowledge of Windows 10, MS 365/Teams, and Active Directory. A solid grasp of LAN/VPN/TCP-IP networking and security is expected, plus AV tech familiarity.