Junior IT Support Apprentice

Placements24; Queenstown; On-site; NZD 8,400 - 11,000; Full time

Benefits offered by this job

Monthly stipend 7800 ZAR

In-depth IT training

Hands-on IT experience

Supportive team environment

Career advancement opportunities

Job summary

Placements24 is seeking a Junior IT Support Apprentice to join an onsite IT team. You will gain hands-on experience in troubleshooting hardware and software, setting up workstations, and maintaining IT infrastructure.

You will provide first-level support to staff via phone, email, or in person, work with Windows and macOS, and learn how to manage user accounts and permissions in a professional office setting.

Qualifications

• Fundamental understanding of computer hardware and software.
• Familiarity with Windows and macOS operating systems.
• Good problem-solving and customer-service mindset.

Responsibilities

• Provide first-level IT support to staff in person or remotely.
• Install and configure hardware, software, and network devices.
• Troubleshoot OS and application issues and document resolutions.
• Assist with user accounts and access permissions.
• Log issues and follow up on their status.

Skills

Hardware basics

Software knowledge

Windows

macOS

Job description

About the Role

Our client is looking for a technically inclined and proactive Junior IT Support Apprentice to join their onsite IT team. This role offers a hands‑on learning experience, focusing on providing essential technical support to employees. You will be involved in troubleshooting hardware and software issues, setting up workstations, and ensuring the smooth operation of the IT infrastructure. This is an excellent opportunity for individuals eager to build a career in IT support and gain practical skills in a professional office environment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and network devices.
• Troubleshoot and resolve issues related to operating systems, applications, and hardware.
• Assist in managing user accounts and permissions.
• Document technical issues and their resolutions.

Requirements

• Basic knowledge of computer hardware, software, and operating systems (Windows, macOS).
• Strong problem‑solving skills and a logical approach to troubleshooting.
• Excellent customer service and communication skills.
• Ability to work effectively as part of an onsite team.
• A strong desire to learn and grow in the IT field.

Benefits

• A monthly stipend of 7800 ZAR.
• In‑depth training in IT support, troubleshooting, and network fundamentals.
• Practical, hands‑on experience with a variety of IT systems.
• Supportive team environment in a professional office setting.
• Potential for career advancement within the IT department.