Hybrid IT Service Desk & Field Support Technician

UP Education; Christchurch; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Salary aligned to experience

Ongoing training and development

Energetic growing team

Job summary

UP Education in Christchurch is seeking a Service Desk Support Analyst & Field Support Technician to deliver remote and onsite IT support for staff and students. The role requires weekend onsite availability from 7:30am to 12:00pm and a 40-hour week with a preference for two consecutive weekdays off.

Responsibilities include hardware installations, lab reimaging, network troubleshooting and asset management, with occasional travel to client locations for hands‑on support.

Qualifications

• Experience providing technical support in a service desk or IT support environment.
• Strong customer service and communication skills.
• Knowledge of service desk practices, ticketing systems and IT asset management.

Responsibilities

• Provide timely remote and onsite technical support and manage incidents.
• Onboard/offboard staff including device provisioning and access.
• Contribute to FAQs, support guides and documented solutions.
• Visit client locations for hands-on support and network troubleshooting.

Skills

Customer service

Communication skills

Troubleshooting

Multi-tasking

Education

Relevant IT qualification

Tools

Ticketing systems

IT asset management

Job description

UP Education in Christchurch is seeking a Service Desk Support Analyst & Field Support Technician to deliver remote and onsite IT support for staff and students. The role requires weekend onsite availability from 7:30am to 12:00pm and a 40-hour week with a preference for two consecutive weekdays off.

Responsibilities include hardware installations, lab reimaging, network troubleshooting and asset management, with occasional travel to client locations for hands‑on support.