Part-Time Faculty Administrator — Frontline Student Services

Eastern Institute of Technology; Gisborne; Hybrid; NZD 53,000 - 61,000; Part time

Job summary

Eastern Institute of Technology in Gisborne seeks a permanent part-time Faculty Administrator (0.8 FTE) to provide high-quality administrative, customer service, and programme support across faculties and schools.

The role supports academic staff, ākonga (students), and leadership teams, ensuring accurate administration and service delivery. Pro-rated salary ranges NZD 53,196–61,122 per annum, depending on skills and experience.

Qualifications

• Proven administrative experience in a busy, customer-focused environment.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills with the ability to build positive working relationships.
• High levels of accuracy and attention to detail.
• Experience managing sensitive and confidential information with professionalism and discretion.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Customer-focused approach and commitment to delivering excellent service.
• Experience with databases or student management systems would be advantageous.
• Appreciation of te reo Māori, tikanga Māori, and supporting a culturally inclusive learning environment.

Responsibilities

• Deliver high-quality frontline customer service via reception, phone, email, and digital channels.
• Provide administrative support to academic staff, School leadership, and faculty teams.
• Process student enrolments, withdrawals, amendments, and programme administration accurately.
• Maintain accurate student records, assessment results, and confidential documentation.
• Prepare correspondence, reports, meeting agendas, minutes, and other admin documentation.
• Support orientations, graduations, information sessions, and stakeholder events.
• Assist with coordinating student interviews, placements, and programme activities.
• Format academic materials, assessments, timetables, programme documentation, and official communications.
• Contribute to quality assurance processes and data integrity across systems.
• Collaborate across multiple schools to provide consistent administrative support.

Skills

Administrative experience

Organisational skills

Communication skills

Interpersonal skills

Attention to detail

Discretion with confidential info

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Eastern Institute of Technology in Gisborne seeks a permanent part-time Faculty Administrator (0.8 FTE) to provide high-quality administrative, customer service, and programme support across faculties and schools.

The role supports academic staff, ākonga (students), and leadership teams, ensuring accurate administration and service delivery. Pro-rated salary ranges NZD 53,196–61,122 per annum, depending on skills and experience.