Student Experience Navigator

Eastern Institute of Technology; Gisborne; Hybrid; NZD 49,000 - 56,000; Part time

Job summary

The Eastern Institute of Technology in Gisborne invites applications for a permanent part-time Student Experience Navigator (0.6 FTE). You will greet learners, staff and visitors, triage enquiries, provide accurate programme information and support enrolments in the Student Hub.

This role supports the Student Support Services team, maintains a welcoming environment, handles payments and records, and contributes to learner success.

Qualifications

• Three years' experience in customer service and administration.
• Experience in reception or frontline customer service within a busy environment.
• Strong written and verbal communication skills.
• Excellent active listening and problem-solving abilities.

Responsibilities

• Providing a professional, welcoming and culturally responsive reception service.
• Acting as the first point of contact for learners, staff and visitors.
• Triaging enquiries and providing timely and accurate follow-up.
• Providing information on programmes, learner support services and campus facilities.
• Processing learner enquiries, applications and enrolments.
• Assisting with enrolment administration and learner records.
• Processing payments and supporting financial administration activities.
• Maintaining accurate databases, records and information resources.
• Supporting the Student Support Services team with administrative and operational activities.
• Contributing to a welcoming and inclusive environment that enhances learner success.

Skills

Customer service

Administration

Reception

Communication

Job description

We are seeking a permanent part-time (0.6 FTE) Student Experience Navigator based in Gisborne. As the welcoming face of the Student Hub, you will provide professional, friendly and efficient customer service to prospective and current ākonga, kaimahi and visitors. You will ensure enquiries are effectively triaged and directed, provide accurate information about programmes and services, and support the wider Student Support Services team with a range of administrative functions. This role plays a key role in supporting the ākonga journey, maintaining a welcoming environment and contributing to learner success.

The appointing salary for this role will be between $48,810 and $55,957 per annum, pro-rated to FTE, dependent on skills and experience.

The Student Experience Navigator is based in our Student Support Services team reporting to the Student Support Services Manager and will be responsible for:

• Providing a professional, welcoming and culturally responsive reception service
• Acting as the first point of contact for learners, staff and visitors
• Triaging enquiries and providing timely and accurate follow-up
• Providing information on programmes, learner support services and campus facilities
• Processing learner enquiries, applications and enrolments
• Assisting with enrolment administration and learner records
• Processing payments and supporting financial administration activities
• Maintaining accurate databases, records and information resources
• Supporting the Student Support Services team with administrative and operational activities
• Contributing to a welcoming and inclusive environment that enhances learner success

To be successful in this role you will have:

• A minimum of three years' experience in customer service and administration
• Experience in reception or frontline customer service within a busy environment
• Strong written and verbal communication skills
• Excellent active listening and problem-solving abilities
• Confidence using a range of digital tools, systems and software applications
• Strong organisational skills and exceptional attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Good literacy and numeracy skills
• The ability to assess needs, provide accurate guidance and direct enquiries effectively
• An understanding of Te Tiriti o Waitangi and the ability to work effectively in diverse environments

As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the advert, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.

EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke's Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.

Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children's worker.