Faculty Administrator

Eastern Institute of Technology; Gisborne; Hybrid; NZD 53,000 - 61,000; Part time

Job summary

Eastern Institute of Technology in Gisborne seeks a permanent part-time Faculty Administrator (0.8 FTE) to provide high-quality administrative, customer service, and programme support across faculties and schools.

The role supports academic staff, ākonga (students), and leadership teams, ensuring accurate administration and service delivery. Pro-rated salary ranges NZD 53,196–61,122 per annum, depending on skills and experience.

Qualifications

• Proven administrative experience in a busy, customer-focused environment.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills with the ability to build positive working relationships.
• High levels of accuracy and attention to detail.
• Experience managing sensitive and confidential information with professionalism and discretion.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Customer-focused approach and commitment to delivering excellent service.
• Experience with databases or student management systems would be advantageous.
• Appreciation of te reo Māori, tikanga Māori, and supporting a culturally inclusive learning environment.

Responsibilities

• Deliver high-quality frontline customer service via reception, phone, email, and digital channels.
• Provide administrative support to academic staff, School leadership, and faculty teams.
• Process student enrolments, withdrawals, amendments, and programme administration accurately.
• Maintain accurate student records, assessment results, and confidential documentation.
• Prepare correspondence, reports, meeting agendas, minutes, and other admin documentation.
• Support orientations, graduations, information sessions, and stakeholder events.
• Assist with coordinating student interviews, placements, and programme activities.
• Format academic materials, assessments, timetables, programme documentation, and official communications.
• Contribute to quality assurance processes and data integrity across systems.
• Collaborate across multiple schools to provide consistent administrative support.

Skills

Administrative experience

Organisational skills

Communication skills

Interpersonal skills

Attention to detail

Discretion with confidential info

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

We are seeking a permanent part-time (0.8 FTE) Faculty Administrator in Gisborne to provide high-quality administrative, customer service, and programme support across our Faculties and Schools. This role plays an important part in supporting academic staff, ākonga (students), and leadership teams through accurate administration, effective systems, and exceptional service delivery. The Faculty Administrator helps ensure the smooth and consistent operation of programmes and services that contribute to student success.

The appointing salary for this role will be between $53,196 and $61,122 per annum (pro-rated to FTE), dependent on skills and experience.

The Faculty Administrator is based in our Faculty Administration team, reporting to the Faculty Administration Manager, and will be responsible for:

• Delivering high-quality frontline customer service and responding to enquiries via reception, phone, email, and digital channels.
• Providing administrative support to academic staff, School leadership, and faculty teams.
• Processing student enrolments, withdrawals, amendments, and programme administration accurately and efficiently.
• Maintaining accurate student records, assessment results, and confidential documentation.
• Preparing correspondence, reports, meeting agendas, minutes, and other administrative documentation.
• Supporting the delivery of orientations, graduations, information sessions, and stakeholder events.
• Assisting with the coordination of student interviews, placements, and programme activities.
• Formatting academic materials, assessments, timetables, programme documentation, and official communications.
• Contributing to quality assurance processes and ensuring data integrity across administration systems.
• Working collaboratively across multiple schools to provide consistent and effective administrative support.

To be successful in this role you will have:

• Proven administrative experience in a busy, customer-focused environment.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills with the ability to build positive working relationships.
• High levels of accuracy and attention to detail.
• Experience managing sensitive and confidential information with professionalism and discretion.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• A customer-focused approach and commitment to delivering excellent service.
• Experience using databases or student management systems would be advantageous.
• An appreciation of te reo Māori, tikanga Māori, and a commitment to supporting a culturally inclusive learning environment.

As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the advert, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.

Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks.

Applications will be reviewed as they are received, and this may close early if a suitable candidate is identified.