Part-Time Student Experience Advocate – Gisborne

Eastern Institute of Technology; Gisborne; Hybrid; NZD 49,000 - 56,000; Part time

Job summary

The Eastern Institute of Technology in Gisborne invites applications for a permanent part-time Student Experience Navigator (0.6 FTE). You will greet learners, staff and visitors, triage enquiries, provide accurate programme information and support enrolments in the Student Hub.

This role supports the Student Support Services team, maintains a welcoming environment, handles payments and records, and contributes to learner success.

Qualifications

• Three years' experience in customer service and administration.
• Experience in reception or frontline customer service within a busy environment.
• Strong written and verbal communication skills.
• Excellent active listening and problem-solving abilities.

Responsibilities

• Providing a professional, welcoming and culturally responsive reception service.
• Acting as the first point of contact for learners, staff and visitors.
• Triaging enquiries and providing timely and accurate follow-up.
• Providing information on programmes, learner support services and campus facilities.
• Processing learner enquiries, applications and enrolments.
• Assisting with enrolment administration and learner records.
• Processing payments and supporting financial administration activities.
• Maintaining accurate databases, records and information resources.
• Supporting the Student Support Services team with administrative and operational activities.
• Contributing to a welcoming and inclusive environment that enhances learner success.

Skills

Customer service

Administration

Reception

Communication

Job description

The Eastern Institute of Technology in Gisborne invites applications for a permanent part-time Student Experience Navigator (0.6 FTE). You will greet learners, staff and visitors, triage enquiries, provide accurate programme information and support enrolments in the Student Hub.

This role supports the Student Support Services team, maintains a welcoming environment, handles payments and records, and contributes to learner success.