Part-Time Banking Customer Support – Gisborne

Westpac; New Zealand; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Banking benefits

Job summary

Westpac Gisborne is seeking a Part-time Customer Service Representative to join the Gisborne Branch. You will be the friendly face or voice helping customers with everyday banking tasks and questions, delivering clear guidance and a calm, helpful presence.

You’ll handle tasks like online banking assistance, card support, and navigating regulatory requirements, with responsiveness and empathy. This role suits someone who thrives in a busy, people-focused environment and wants to build a long-term

Qualifications

• Experience in customer service or administration.
• Comfort with digital banking tools and online processes.
• Ability to stay calm and solutions-focused in busy moments.
• Knowledge of financial services or regulatory environments preferred.

Responsibilities

• Assist customers in person or over the phone, guiding them through banking tasks.
• Resolve issues such as online banking access and card disputes with clarity.
• Ensure compliance and provide accurate information to customers.

Skills

Customer service excellence

Digital tools proficiency

Problem-solving

Communication skills

Multitasking

Empathy and patience

Job description

Westpac Gisborne is seeking a Part-time Customer Service Representative to join the Gisborne Branch. You will be the friendly face or voice helping customers with everyday banking tasks and questions, delivering clear guidance and a calm, helpful presence.

You’ll handle tasks like online banking assistance, card support, and navigating regulatory requirements, with responsiveness and empathy. This role suits someone who thrives in a busy, people-focused environment and wants to build a long-term