Customer Service Representative - Gisborne

Westpac New Zealand; Gisborne; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Banking benefits

Career growth

Job summary

Westpac New Zealand Gisborne Branch is seeking a Customer Service Representative to be the friendly first point of contact for customers. You’ll help people with everyday banking tasks, online banking, and questions, delivering calm guidance and practical solutions in every interaction.

This full-time, permanent role offers a Monday–Friday schedule on Gladstone Road, with a focus on delivering excellent service, complying with regulatory requirements, and helping customers build confidence in

Qualifications

• Background in customer service or administration is required.
• Ability to guide customers through digital tools and online banking.
• Ability to juggle multiple priorities while remaining calm and solutions‑focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Strong problem‑solving skills and adaptability to changing customer needs.

Responsibilities

• Be the first friendly face or voice customers meet and provide calm, confident guidance.
• Help customers navigate online banking and digital tools.
• Resolve issues such as card disputes and explain regulatory requirements clearly.
• Deliver solutions on the spot and ensure customers leave feeling heard and supported.

Skills

Customer service background

Digital tools proficiency

Multi-tasking

Financial services knowledge

Problem solving

Growth mindset

Job description

Customer Service Representative, Gisborne | Tūranganui-a-Kiwa

• Gisborne Branch | Gladstone Road
• Full time, Permanent position
• Monday to Friday

Mō te tūranga | About the Role

As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier - and you’ll be empowered to do exactly that.

No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation - solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive!

Nā tāu rourou | What will you bring?

Skills

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Westpac Hei Wāhi Mahi | Working at Westpac

Benefits

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth - we promote internal capability; we have programmes that recognise star performers
• Generous parental leave - and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close

22 October 2026