Afterhours Coordinator

New Zealand Health Group; Auckland; Hybrid; NZD 29,000 - 39,000; Part time

Benefits offered by this job

Discounted health insurance

Flexible hybrid environment

Full paid training provided

Social Club

Diversity in the team

Job summary

Geneva Healthcare is seeking an After Hours Coordinator for two part-time permanent roles based in our CBD office in Tāmaki Makaurau, Auckland. The role requires handling high volumes of calls, coordinating shifts for clients and support workers, and delivering timely handovers and reports.

Two training options exist with a two-week training schedule; hybrid work is offered. Applicants must be NZ Citizens/Residents or hold a valid NZ work visa; Uni students are welcome to apply.

Qualifications

• Experience in a call centre environment.
• Excellent communication and professional phone manner.
• Proven customer service skills and a genuine willingness to help others.
• Willingness to commit to two weeks of full-time paid training.

Responsibilities

• Dealing with complaints and incidents.
• Filling shifts for external clients, funders and competitors.
• Written reports to Management.
• Loading of Homecare referrals and extensions.
• In-depth handover when finishing/starting shifts.
• Execute the role with high-volume calls and multi-tasking.

Skills

Call centre experience

Communication skills

Customer service

Multitasking

Job description

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

New Zealand Health Group’s values: Kai Whakaute– We act with Care, Respect and Empathy,Kai Huhuatanga– We strive for Excellence and Quality andKai Whanaungatanga– We act in Partnership, are fundamental to everything we do.

• Discounted health insurance.
• A knowledgeable, highly experienced, fun team.
• An international and diverse work atmosphere.
• A supportive orientation and training programme.
• Flexible work environment - hybrid!
• Active and thriving Social Club.
• Full paid training provided.

As anAfter Hours Coordinator,you will be confident in answering high volumes of phone-based inquiries from our clients and support workers. Due to the nature of this, you will need to be available to work across the end of year holiday period and public holidays.

We have 2 part-time permanent positions available, based in our CBD office in Tāmaki Makaurau, Auckland. Hours below:

Option One

Mondays and Fridays 4PM - 930PM
Saturday 1PM - 930PM

Option Two

Tuesdays and Fridays 4PM - 930PM
Saturday 730AM - 4PM

Ideally you will be able to commit to our 2 week training schedule below:

Monday to Friday | 830am - 5:30pm

If this is something you are unable to commit to, please do not let this stop you from applying, as we can arrange alternate training.

Please note: To support employee wellbeing and meet our health and safety responsibilities, this role is not suitable for candidates who are already working full-time and intend to maintain both positions

Uni Students are welcome to apply!

Responsibilities may include but will not be limited to:

• Dealing with complaints and incidents.
• Filling shifts for external clients, funders and competitors.
• Written reports to Management.
• Loading of Homecare referrals and extensions.
• In-depth handover when finishing/starting shifts.
• Experience working in a call centre environment role is preferred.
• The ability to thrive under pressure while manage high volume calls and multi-task successfully.
• Excellent communication skills and professional phone manner.
• Proven customer service skills – a genuine interest for helping others.
• Resilience to push through.
• Ability to commit to 2 weeks full time paid training preferred but not essential as we appreciate this is a part-time position.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa.