After-Hours Care Coordinator (Part-Time, Hybrid)

Healthcarenz Limited; Auckland; Hybrid; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Discounted health insurance

Hybrid work environment

Full paid training provided

Mentorship Programme

Career development opportunities

Job summary

Geneva Healthcare is seeking an After Hours Coordinator for two part-time roles in our Auckland CBD office. You will manage high volumes of calls from clients and support workers, scheduling shifts and documenting reports.

Training is provided with a 2-week full-time program, and a hybrid work environment is offered to support flexibility. The role requires reliable availability over year-end holidays and public holidays, with NZ citizen/resident status or valid NZ work visa.

Qualifications

• Experience in a call centre or similar customer service role.
• Ability to remain calm and professional under pressure.
• Strong communication and active listening skills.

Responsibilities

• Handle high volumes of phone inquiries from clients and support workers.
• Arrange shifts for external clients, funders and competitors as needed.
• Prepare written reports for Management.
• Process Homecare referrals and extensions.
• In-depth handover when starting/finishing shifts.

Skills

Call centre experience

Customer service

Communication skills

High volume handling

Multitasking

Resilience

Job description

Geneva Healthcare is seeking an After Hours Coordinator for two part-time roles in our Auckland CBD office. You will manage high volumes of calls from clients and support workers, scheduling shifts and documenting reports.

Training is provided with a 2-week full-time program, and a hybrid work environment is offered to support flexibility. The role requires reliable availability over year-end holidays and public holidays, with NZ citizen/resident status or valid NZ work visa.