Care Coordinator

Healthcarenz Limited; Auckland; Hybrid; NZD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance discount

Mentorship program

Diverse international environment

Orientation and training program

Hybrid work

Career development

Partnership discounts

Social Club

Job summary

Geneva Healthcare is seeking a capable coordinator to manage high call volumes and act as the first point of contact for clients and field support workers. The role is a permanent full-time position, Monday to Friday, 830am to 530pm, based in our CBD office in Auckland.

You will ensure the right Support Worker is placed with each client, document all communications, and coordinate complex client assessments with our Complex Assessment team.

Qualifications

• Proven experience in a call centre environment.
• Experience within a health administration or coordinator role is preferred.
• Scheduling/rostering experience advantageous.
• Excellent communication skills.
• A genuine interest to help others.
• A well-developed ability to multitask.
• Resilience to push through.

Responsibilities

• Manage all clients in your allocated business units/regional area.
• Ensure that the most well trained and suitable Support Worker is placed with the client.
• Deliver a high level planned proactive responsiveness to clients and support workers.
• Ensure all communications written and verbal are documented to manage incidents.
• Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team.
• Ensures that all relationships are developed and proactively managed with communication being provided every step of the way.
• Ensure all client and Support Worker records are up to date.
• Manage all facets of client services.
• Ensure that all Support Workers are signed off as clinically competent including scheduling of sign off.
• Ensure that all Support Worker planned leave is managed according to Geneva's polices and that the client receives timely communication and continued care.

Skills

Call centre experience

Health administration

Scheduling/rostering

Excellent communication

Multitasking

Resilience

Tools

Scheduling software

Job description

Who we are | Ko wai mātou

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

Why Us | He aha ai mātou?

• Discounted health insurance

• Mentorship programme

• An international and diverse work atmosphere

• A supportive orientation and training programme

• Flexible work environment - Hybrid!

• Career development opportunities

• Partnership discounts

• Active and thriving Social Club

About the Role | He kōrero whakamārama mō tēnei tūranga

You will need to be confident managing high call volumes both inbound and outbound to meet KPIs and deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This role is a permanent full time position, Monday to Friday 830am to 530pm in our CBD office in Tāmaki Makaurau, Auckland.

Responsibilities include:

• Manage all clients in your allocated business units/regional area

• Ensure that the most well trained and suitable Support Worker is placed with the client

• Deliver a high level planned proactive responsiveness to clients and support workers

• Ensure all communications written and verbal are documented to manage incidents

• Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team

• Ensures that all relationships are developed and proactively managed with communication being provided every step of the way

• Ensure all client and Support Worker records are up to date

• Manage all facets of client services

• Ensure that all Support Workers are signed off as clinically competent including scheduling of sign off

• Ensure that all Support Worker planned leave is managed according to Geneva's polices and that the client receives timely communication and continued care

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Proven experience in a call centre environment role

• Experience within a health administration or coordinator role is preferred

• Scheduling/rostering experience advantageous

• Excellent communication skills

• A genuine interest to help others

• A well-developed ability to multitask

• Resilience to push through

Applications close | Te katinga o tēnei whai tūranga: 6th November at 5pm.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa.