Care Placement Coordinator

Visionwest Community Trust; Henderson-Massey; On-site; NZD 60,000 - 80,000; Full time

Job summary

Visionwest Waka Whakakitenga is seeking a Coordinat or to join our Northwest office, handling high-volume call activity and delivering placement support to connect clients with essential care services. You will work within a dedicated team, ensuring timely responses and high-quality client outcomes.

The role requires strong organisational and communication skills, rostering experience, and the ability to multitask under pressure in a fast-paced environment.

Qualifications

• Experience rostering staff and clients.
• Problem-solving skills with the ability to deliver responsive, person-centred solutions.
• Excellent organisational and communication skills.
• Database and administration skills.
• Excellent spoken and written English.
• Previous call centre experience would be advantageous.
• Calm, flexible attitude with multitasking ability.
• Strong time management under pressure while staying calm.

Responsibilities

• Answer calls and ensure clients receive continuous, high-quality care.
• Provide fast, responsive placement support to connect clients with the care they need.
• Maintain a calm, professional approach while coordinating multiple stakeholders.

Skills

Roster management

Problem-solving

Organisation

Communication

Database administration

English proficiency

Call centre experience

Multitasking

Team player

Job description

Mō matoū | About Us

Visionwest Waka Whakakitenga is an award-winning, faith-led not-for-profit organisation that has been walking alongside communities for over 30 years. With a mission to transform lives through compassion and dignity, we deliver wraparound social services across Auckland, Bay of Plenty, Waikato, and Christchurch. Our services address homelessness, reduce poverty, support the elderly, and provide hope for young people. With over 1,300 support workers, Visionwest Home Healthcare is a trusted provider of in-home and individualised care for older adults and those living with disabilities across Aotearoa.

Mō te tūranga | About the Role

Based in our Northwest office, you'll be part of a dedicated team of Coordinators responsible for answering calls and ensuring our clients receive continuous, high-quality care. Your main focus will be providing fast, responsive placement support services that help connect clients with the care they need, when they need it. We support individuals who are elderly, have physical disabilities, high medical needs, and/or challenging behaviours. This is a fast-paced, high-volume role that requires exceptional organisation, the ability to think on your feet, and confidence working under pressure. You'll be in daily contact with a wide range of people, so strong communication skills and a calm, professional approach are key to your success.

This is a fixed term position until February 2027

Mōu ake | About you

• Experience with rostering staff and clients
• Problem-solving skills combined with the ability to provide responsive, person-centered solutions for our clients
• Excellent organisational and communication skills
• Database and administration skills
• Excellent, clear spoken and written English
• Previous experience working in a call centre (advantageous)
• A calm, flexible attitude and the ability to multitask
• Strong time management capabilities and the ability to work under pressure whilst remaining calm and professional
• To be a great team player who enjoys supporting others in their work

Previous call centre experience would be advantageous

He aha tāu e whiwhi ai? | What's in it for you?

• A cohesive and supportive team environment
• On-the-job training and support
• The chance to further your work experience at an inspiring and dynamic organization
• The opportunity to be part of the solution to home healthcare in NZ

**You must have the right to work in New Zealand, and you will be required to undergo police vetting and additional checks to be considered for this position.**