Central Control Room Operator

Auckland Council; Auckland; Hybride; NZD 67 000 - 79 000; Plein temps

Résumé du poste

Auckland Council is seeking a Central Control Room Operator to join the parking operations team. Based in the control room, you will respond to customer enquiries, coordinate incidents and service requests, dispatch staff, and monitor car park activity using CCTV and systems.

Experience in control room or customer service roles, strong communication, and the ability to manage multiple priorities are essential. Training and a supportive team environment are provided.

Qualifications

• Experience in controlling room operations or customer service roles.
• Ability to monitor and document incidents using standard systems.
• Strong communication and coordination with field staff.

Responsabilités

• Respond to customer enquiries and escalate when needed.
• Record, coordinate and monitor incidents and service requests.
• Dispatch parking officers and staff to incidents.
• Monitor car parks and respond to operational issues.
• Support field staff with incident resolution and admin tasks.

Connaissances

Control room operations

Customer service

Incident coordination

CCTV monitoring

Outils

Event-logging systems

Operational management systems

Description du poste

Select how often (in days) to receive an alert:

• Play a key role in coordinating day-to-day parking and transport compliance operations
• Respond to incidents, customer enquiries and service requests
• Monitor Auckland’s car parks using CCTV and operational systems

Auckland Council has an opportunity for a Central Control Room Operator to join our parking operations team. This is a hands‑on operational role responsible for helping manage the day‑to‑day activity of Auckland’s car parks. Working from the control room, you will respond to customer enquiries, coordinate incidents and service requests, support Duty Officers and field teams, and monitor car park activity using camera and operational systems.

You could expect to:

• Respond to customer enquiries and elevate matters when required
• Record, coordinate and monitor incidents and requests for service
• Dispatch parking officers and car park liaison staff to incidents
• Monitor car parks and respond proactively to operational issues
• Support field staff with incident resolution and administrative support

You will bring experience from a control room, customer service, parking, security, transport, enforcement or a similar operational environment. You will be comfortable managing several priorities at once while maintaining accurate records and communicating clearly with customers and operational teams.

We will be looking for:

• Experience responding to operational incidents or customer service requests
• Confidence using monitoring, event‑logging or operational management systems
• The ability to coordinate field‑based staff and service responses
• Strong written and verbal communication skills
• Sound judgement when escalating incidents, emergencies or unresolved issues

Experience using SKIDATA, CCTV or car park management systems would be advantageous.

Auckland Council is the largest local government council across Oceania, serving more than 1.7 million people and contributing towards making Tāmaki Makaurau a world‑class city.

This role offers the opportunity to contribute directly to the safe and effective operation of Auckland’s parking and transport network. You will work in a varied operational environment where responsive decision‑making, teamwork and excellent customer service make a visible difference.

We offer a range of employee benefits and support flexible working options where possible.[TA1.1]

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

This role has a remuneration range of $67,414 to $79,310
Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.