Rail Ops Controller Real-Time Disruptions & Crew

Auckland One Rail; Auckland; Vor Ort; NZD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Free Train Travel

Travel Discount

NZ Railways Trust Membership

Zusammenfassung

Auckland One Rail is seeking a highly organised Service Controller to join the Service Delivery team in Auckland. You will monitor and coordinate daily rail operations, respond to real-time changes, and help ensure passenger services run safely and efficiently with a focus on customer experience.

Based mainly at the Auckland Operations Centre in Ellerslie, with ad hoc duties at the CBD location, the role demands calm decision-making, strong communication, and the ability to manage shifting

Qualifikationen

• Experience in transport, logistics, operations control, or service coordination.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure in a live operational environment.
• Ability to work autonomously without prompting.
• Strong computer and data entry skills.
• Customer-focused mindset.
• Experience in rail operations or safety-critical environments (advantageous).
• Willingness to work a rotating 24/7 roster including public holidays and weekends.

Aufgaben

• Coordinate daily train service operations and fleet movements.
• Work closely with KiwiRail Train Control and internal operational and communications teams.
• Manage service disruptions, delays, cancellations, and contingency plans.
• Coordinate crew allocations and on-the-day roster changes.
• Monitor network performance and maintain accurate operational reports.
• Communicate operational changes to train crews, customer service teams, and stakeholders.
• Support disruption recovery and alternative transport arrangements.
• Assist with incident reporting and operational investigations.
• Contribute to continuous improvement initiatives across network operations.

Jobbeschreibung

Auckland One Rail is seeking a highly organised Service Controller to join the Service Delivery team in Auckland. You will monitor and coordinate daily rail operations, respond to real-time changes, and help ensure passenger services run safely and efficiently with a focus on customer experience.

Based mainly at the Auckland Operations Centre in Ellerslie, with ad hoc duties at the CBD location, the role demands calm decision-making, strong communication, and the ability to manage shifting