Transport Network Operator

Auckland Council; Auckland; Hybride; NZD 71 000 - 87 000; Plein temps

Avantages offerts par ce poste

Flexible working options

Kiwisaver contribution

Résumé du poste

Auckland Council’s ATOC Real Time Operations team is seeking a Transport Network Operator in Auckland. The role monitors traffic in real time, using CCTV and multiple data sources to respond to incidents and events.

You will coordinate responses to crashes, optimise traffic signals, provide timely traveller information and support planned activities. The position operates a 24-hour shift pattern including weekends.

Qualifications

• Experience in Real Time Operations within large organisations.
• Ability to multi-task and stay highly organised.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Personal resilience to handle traumatic events.
• High attention to detail and ability to meet deadlines.
• Good command of spoken English for radio transmissions.
• Displays a strong customer service ethos.
• Experience using multiple systems.
• Transport management or emergency services background desirable but not essential.

Responsabilités

• Real-time monitoring of the transport network using CCTV and other sources.
• Incident management, coordinating response to crashes, breakdowns, storms and other unplanned events.
• Optimising traffic signals in real-time to improve safety and efficiency.
• Providing travel information to help customers stay informed before and during journeys.
• Helping manage the impact of planned activity such as roadworks and events by coordinating with stakeholders.
• Responding to planned and unplanned events and optimising customer journeys.

Connaissances

Multi-tasking

Organisation

Customer service

Problem-solving

Analytical thinking

Teamwork

Verbal & written communication

English radio communications

Outils

CCTV systems

Incident management software

Real-time data sources

Description du poste

Select how often (in days) to receive an alert:

• Keep Auckland moving, safely and efficiently
• Make real-time decisions that make a difference
• Fast-paced role with four days off each rotation

Auckland Council’s ATOC department has an opportunity for a Transport Network Operator to join the Real Time Operations team.

As the Transport Network Operator, you will be engaged in activities within a specific area of focus while supporting the management of the transport system across New Zealand. The role monitors and responds to planned and unplanned events on and around the transport network, as well as providing accurate, relevant and timely traveller information to road users.

• Real-time monitoring of the transport network, using CCTV cameras and other sources
• Incident management, such as coordinating the response to crashes, breakdowns, storms and other unplanned events.
• Optimising traffic signals in real-time to help improve safety and efficiency.
• Providing travel information to help ensure customers are informed before and during their journeys.
• Helping manage the impact of planned activity such as roadworks and public events, by working with relevant parties.
• Responding to planned and unplanned events and optimising customer journeys

Please note this role works on a 24 hour shift rotation including weekends, you will work two 12 hour days, followed by two 12 hour nights, then 4 days off. We know this doesn't suit everyone so have a good think about if this suits your lifestyle including family commitments.

This role requires experience in the Real Time Operation space. You will have experience in similar roles within large, complex, and potentially political organisations.

We will be looking for specific experience with the key role requirements:

• Experience using multiple systems
• Ability to multi- task and be highly organised
• Personal resilience. Able to sustain a high level of energy and positivity
• Problem-solving skills and the ability to apply an analytical approach
• Excellent verbal and written communication skills
• A good command of spoken English for radio transmission
• Displays a strong customer service ethos
• High attention to detail, accuracy, and meeting deadlines.
• Personal resilience to react well to traumatic events and gain support.
• Displays strong team skills, contributing to team success.
• Transport management or emergency services background desirable but not essential
• The Ability to work 12 hours shifts including overnight shifts.

We still encourage you to apply if you have some but not all these requirements.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits HERE.

Applications close: 04/11/2026 at 11:59pm

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

This role has a remuneration range of $71,379 - $87,241

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.