Overnight Guest Concierge & Service Specialist

Hind Management; Christchurch; Hybrid; NZD 37,000 - 39,000; Full time

Benefits offered by this job

Hotel discounts

Staff rates

Meals on duty

Uniform provided

Rewards events

Wellbeing program

Job summary

Hind Management operates Novotel Christchurch Airport. We are seeking a Night Porter to deliver exceptional service and support overnight operations at Christchurch Airport. The role is full-time (32 hours per week) with an hourly rate of $27–$28 NZD.

Join a team focused on guest experiences, security checks, and local recommendations, while maintaining a pristine environment across hotel spaces.

Qualifications

• Must be available to work overnight.
• Confident and motivated with a strong guest service orientation.
• Professional personal presentation and a great work ethic.
• Exceptional attention to detail.
• Flexible and adaptable, a team player.
• Ability to prioritize and work well under pressure.
• Full New Zealand Drivers License.
• Right to Work in NZ.

Responsibilities

• Provide warm and welcoming environment for guests.
• Assist with valet parking and luggage.
• Support Night Manager with guest requests and overnight checks.
• Resolve guest issues promptly with excellent communication.
• Conduct hotel security floor checks.
• Provide local information about Christchurch and area.
• Help guests with bookings for activities, restaurants, travel.
• Maintain cleanliness in common areas inside and outside.
• Fix minor issues like bulbs and batteries.
• Comply with health, safety and evacuation procedures.

Skills

Overnight availability

Guest service orientation

Professional presentation

Attention to detail

Flexible and adaptable

Team player

NZ Driver's license

Right to work in NZ

Tools

Driver's license

Job description

Hind Management operates Novotel Christchurch Airport. We are seeking a Night Porter to deliver exceptional service and support overnight operations at Christchurch Airport. The role is full-time (32 hours per week) with an hourly rate of $27–$28 NZD.

Join a team focused on guest experiences, security checks, and local recommendations, while maintaining a pristine environment across hotel spaces.