Guest Services Day Porter — Front Desk & Lobby Support

Hind Management; Christchurch; On-site; NZD 34,000 - 36,000; Full time

Benefits offered by this job

Discounts at hotels, restaurants andSp

Staff, family and friends rates

Meals on duty and uniform provided

Excellent reward & recognition events

Service and anniversary gifts andbenef

Job summary

Novotel Christchurch Airport, operated by Hind Management, is seeking a Day Porter to deliver exceptional service to guests at our airport hotel in Christchurch, New Zealand. The role is full-time with a minimum of 32 hours per week, offering NZD 25–26 per hour and requiring weekend availability.

You will support front desk during peak times, manage luggage and lobby areas, and uphold high standards of guest comfort.

Qualifications

• Commit to minimum of 32 hours per week.
• Ability to work day shifts.
• Full driver's license.
• Available to work over Christmas and New Year period.
• Right to Work in NZ.

Responsibilities

• Assist with guest enquiries
• Ensure guest messages, dry cleaning are delivered in a timely manner
• Communicate with DM or FOM of any issue/s that are raised
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
• Record all luggage stored in an orderly manner
• Keep the luggage store room tidy and accessible at all times
• Follow any emergency procedures from DM when an emergency arises
• Must be updated on the knowledge of all room categories and amenities
• Hotel security floor checks
• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees

Skills

Guest service orientation

Teamwork

Organisational skills

Initiative

Flexibility

Right to Work in NZ

Job description

Novotel Christchurch Airport, operated by Hind Management, is seeking a Day Porter to deliver exceptional service to guests at our airport hotel in Christchurch, New Zealand. The role is full-time with a minimum of 32 hours per week, offering NZD 25–26 per hour and requiring weekend availability.

You will support front desk during peak times, manage luggage and lobby areas, and uphold high standards of guest comfort.