Day Porter

Hind Management; Christchurch; On-site; NZD 34,000 - 36,000; Full time

Benefits offered by this job

Discounts at hotels, restaurants andSp

Staff, family and friends rates

Meals on duty and uniform provided

Excellent reward & recognition events

Service and anniversary gifts andbenef

Job summary

Novotel Christchurch Airport, operated by Hind Management, is seeking a Day Porter to deliver exceptional service to guests at our airport hotel in Christchurch, New Zealand. The role is full-time with a minimum of 32 hours per week, offering NZD 25–26 per hour and requiring weekend availability.

You will support front desk during peak times, manage luggage and lobby areas, and uphold high standards of guest comfort.

Qualifications

• Commit to minimum of 32 hours per week.
• Ability to work day shifts.
• Full driver's license.
• Available to work over Christmas and New Year period.
• Right to Work in NZ.

Responsibilities

• Assist with guest enquiries
• Ensure guest messages, dry cleaning are delivered in a timely manner
• Communicate with DM or FOM of any issue/s that are raised
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
• Record all luggage stored in an orderly manner
• Keep the luggage store room tidy and accessible at all times
• Follow any emergency procedures from DM when an emergency arises
• Must be updated on the knowledge of all room categories and amenities
• Hotel security floor checks
• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees

Skills

Guest service orientation

Teamwork

Organisational skills

Initiative

Flexibility

Right to Work in NZ

Job description

The Role | Te mahi

We are seeking a Day Porter to provide an exceptional level of service that exceeds expectations of our guests.

This is a full-time role with minimum 32 hours per week, with $25 - $26 per hour rate, based at Novotel Christchurch Airport, weekend availability is required.

Responsibilities | Ngā haepapa

• Assist with guest enquiries
• Ensure guest messages, dry cleaning are delivered in a timely manner
• Communicate with DM or FOM of any issue/s that are raised
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
• Record all luggage stored in an orderly manner
• Keep the luggage store room tidy and accessible at all times
• Follow any emergency procedures from DM when an emergency arises
• Must be updated on the knowledge of all room categories and amenities
• Hotel security floor checks
• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees

Requirements

About you | Ko koe tenei

• Commit to minimum of 32 hours per week
• Ability to work day shifts
• Full driver's license
• Professional personal presentation and a great work ethic
• Ability to work well within a team and build and maintain successful working relationships
• Excellent organisational skills, able to prioritise conflicting tasks professionally
• Strong guest service orientation
• Demonstrates initiative and flexibility
• Must be available to work over Christmas and New year period
• Right to Work in NZ

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Who We Are - Ko Wai Mātou

Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.

Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace' at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Nau mai, haere mai, tauti mai!

At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office ([phone] or email our Talent Acquisition Team at [e-mail]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued