Night Porter

Hind Management; Christchurch; Hybrid; NZD 37,000 - 39,000; Full time

Benefits offered by this job

Hotel discounts

Staff rates

Meals on duty

Uniform provided

Rewards events

Wellbeing program

Job summary

Hind Management operates Novotel Christchurch Airport. We are seeking a Night Porter to deliver exceptional service and support overnight operations at Christchurch Airport. The role is full-time (32 hours per week) with an hourly rate of $27–$28 NZD.

Join a team focused on guest experiences, security checks, and local recommendations, while maintaining a pristine environment across hotel spaces.

Qualifications

• Must be available to work overnight.
• Confident and motivated with a strong guest service orientation.
• Professional personal presentation and a great work ethic.
• Exceptional attention to detail.
• Flexible and adaptable, a team player.
• Ability to prioritize and work well under pressure.
• Full New Zealand Drivers License.
• Right to Work in NZ.

Responsibilities

• Provide warm and welcoming environment for guests.
• Assist with valet parking and luggage.
• Support Night Manager with guest requests and overnight checks.
• Resolve guest issues promptly with excellent communication.
• Conduct hotel security floor checks.
• Provide local information about Christchurch and area.
• Help guests with bookings for activities, restaurants, travel.
• Maintain cleanliness in common areas inside and outside.
• Fix minor issues like bulbs and batteries.
• Comply with health, safety and evacuation procedures.

Skills

Overnight availability

Guest service orientation

Professional presentation

Attention to detail

Flexible and adaptable

Team player

NZ Driver's license

Right to work in NZ

Tools

Driver's license

Job description

The Role | Te mahi

We are seeking a Night Porter to provide an exceptional level of service that exceeds expectations of our guests.

This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport, with an hourly rate of $27 - $28

Responsibilities | Ngā haepapa

• Providing a warm and welcoming environment within our hotel where everyone feels at home.
• Assisting with valet parking and luggage.
• Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
• Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
• Hotel security floor checks
• Providing local information on Christchurch and the surrounding area
• Help guests with booking activities, restaurants, and travel options
• Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
• Fix minor technical issues, like changing bulbs, remote control batteries
• Comply with health and safety regulations and follow emergency evacuation procedures

About you | Ko koe tenei

• Must be available to work overnight
• Confident and motivated with a strong guest service orientation
• Professional personal presentation and a great work ethic
• Exceptional attention to detail
• Flexible and adaptable in approach and a team player.
• Ability to prioritize and work well under pressure
• Full New Zealand Drivers License
• Right to Work in NZ

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts

Who We Are - Ko Wai Mātou

Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.

Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Nau mai, haere mai, tauti mai!

At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office ([phone] or email our Talent Acquisition Team at car••••@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

E manawanui ana tō tō - We care

Ka mahi tahi tōl - We work together

Ka whai tōl i te tika - We do the right thing

He kura te tangata - We are all valued