Remote Night Manager - Front Office Hotel Ops

Placements24; Queenstown; Remote; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

Enhanced parental leave

Proactive health days

Full training

Daily laundered uniform

Job summary

Crowne Plaza Christchurch is seeking an Assistant Night Manager to oversee nightly Front Office operations and ensure a smooth roll-over to the new day. You will audit the day’s transactions and help maintain a warm, welcoming atmosphere for guests.

Key duties include supporting night audit, handling guest inquiries, and supervising staff on emergencies. The role requires strong attention to detail, NZGM Certificate, and proficiency with Opera PMS.

Qualifications

• Strong attention to detail and communication skills.

Responsibilities

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

Skills

Night audit

Guest service

Communication

Emergency procedures

Education

NZ General Managers Certificate

Tools

Opera PMS

Job description

Crowne Plaza Christchurch is seeking an Assistant Night Manager to oversee nightly Front Office operations and ensure a smooth roll-over to the new day. You will audit the day’s transactions and help maintain a warm, welcoming atmosphere for guests.

Key duties include supporting night audit, handling guest inquiries, and supervising staff on emergencies. The role requires strong attention to detail, NZGM Certificate, and proficiency with Opera PMS.