Night Guest Services & Operations Specialist

Rosewood Hotel Group; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Travel allowance

Staff Perks programme

Job summary

Rosewood Matakauri, nestled on Lake Wakatipu near Queenstown, New Zealand, seeks a permanent full-time Night Porter to oversee overnight hotel operations. Shifts typically run 7pm–7am, with duties spanning guest reception, safety patrols, cleaning, and food/service support.

Candidates should bring at least 3 years in a hotel setting, a strong service mindset, and superb communication. A hands-on, detail-oriented, reliable team player is essential.

Qualifications

• 3+ years' experience in a hotel environment preferred.
• Strong guest-service orientation and hospitality mindset.
• Excellent presentation and communication skills.
• High level of honesty, integrity and reliability.
• Ability to stay calm and respond quickly in emergencies.

Responsibilities

• Welcoming late night or early morning guests, answering telephones, delivering messages.
• Responding to emergencies as required.
• Patrolling the hotel and grounds.
• Cleaning public areas and maintaining floors and surfaces.
• Handling guests' late-night requests, preparing and serving food/beverages.
• Maintaining kitchens, dishes, and cleaning utensils and appliances.
• Ensuring a clean, safe, and welcoming environment for guests.

Job description

Rosewood Matakauri, nestled on Lake Wakatipu near Queenstown, New Zealand, seeks a permanent full-time Night Porter to oversee overnight hotel operations. Shifts typically run 7pm–7am, with duties spanning guest reception, safety patrols, cleaning, and food/service support.

Candidates should bring at least 3 years in a hotel setting, a strong service mindset, and superb communication. A hands-on, detail-oriented, reliable team player is essential.