Administrator | Burwood Hospital

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast; Christchurch; On-site; NZD 32,000 - 40,000; Part time

Job summary

Health New Zealand – Te Whatu Ora in Burwood Hospital, Christchurch, seeks an Administrator for the Allied Health Outpatients team. Part-time, 21 hours per week, with duties including front-of-house, booking management, and patient flow support.

You will work within Waitaha Canterbury standards and ministry targets, contributing to efficient patient care. The role emphasizes confidentiality, accuracy in data entry, and strong customer service.

Qualifications

• Excellent customer service skills with a people-focused approach.
• Technically savvy with the ability to quickly learn new applications/systems.
• Strong organizational, time management, and problem-solving skills.
• Ability to achieve accuracy and maintain attention to detail.
• Capacity to meet deadlines and work unsupervised.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• High level of written and verbal communication skills.

Responsibilities

• Front of house duties: greet patients and visitors, update demographics, and ensure confidentiality while maintaining smooth patient flow and prioritising competing demands.
• Standardized Booking Processes: manage outpatient bookings, handle referrals and e-referrals, schedule appointments, and minimise cancellations; ensure accurate coding and data entry for reporting.
• Effective Communication: respond promptly to inquiries, maintain positive relationships with staff and stakeholders, demonstrate excellent public relations and communication skills.

Skills

Customer service

Time management

Attention to detail

Communication skills

Problem solving

Administrative support

People-focused approach

Tools

Microsoft Office Suite

Job description

Christchurch - Burwood Health Campus -Allied Health OutpatientsPermanent part- time working 21 hours per week Mondays 8am -1pm and Wednesday and Thursdays 8am - 4.30pm

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the Role

We are seeking a dedicated individual to fill the role ofAdministrator, based at Burwood Hospital in the Allied Health Outpatients team. As a key member of our team, you will play a crucial role inensuring that patients receive timely and efficient treatment while adhering toTe Whatu Ora Health NZ Waitaha Canterbury standards and Ministry of Healthtargets. As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 4/Profile 4AFor further information about the administration andclerical pay equity settlement please followthe link below:https://static.info.content.health.nz/docs/health-pros/employment-agreements/psa_national_health_administration_workers-collective%20agreement_(1_%20January_2025_to_30_June_2027.pdf

Key Responsibilities

• Front of house duties: Undertaking front of house duties including warmly greeting patients and visitors, updating patient demographics, and ensuring confidentiality. Maintaining smooth patient flow and manage time effectively to prioritize and fulfil competing demands. Patient confidentiality and privacy is maintained at all times
• Standardized Booking Processes: Outpatient bookings: Manage outpatient bookings according to Waitaha Canterbury guidelines, including handling referrals, scheduling appointments, and minimizing cancellations. Referral letters and e-referral letters are managed as per our guidelines. Ensure accurate coding and data entry for reporting and service planningpurposes.
• Effective Communication: Respond promptly to inquiries from internal and external clients. Maintain positive working relationships with staff and stakeholders. Demonstrate excellent public relations and communication skills.

About the Team/Service/ Location

Our Administrators team supports a wide variety of alliedhealth professions, including Physiotherapy, Occupational Therapy, SpeechLanguage Therapy, Dietetics, Social Work, Psychology and our Ranga Hauoraservice. They play a crucial role as the first point of contact for manyoutpatients, assisting to coordinate workflow and supporting patients tonavigate the health system. This department is based in the Physical Medicine Buildingon the Burwood Health Campus.

Qualifications & Experience: Essential

• Excellent customer service skills with a people-focused approach.
• Technically savvy with the ability to quickly learn new applications/systems.
• Strong organizational, time management, and problem-solving skills.
• Ability to achieve accuracy and maintain attention to detail.
• Capacity to meet deadlines and work unsupervised.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• High level of written and verbal communication skills.
• Demonstrated perceptiveness and proactive approach in an administrative role.

Desirable Skills

• Broad administrative experience in a health-related field.
• Knowledge of basic medical terminology.
• Familiarity with the public hospital system, including patient administration systems.
• Awareness of cultural diversity in patient care

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.

We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.

If you have any questionsabout the role, please contact Kerri McCarthy [e-mail]

We will review applications as received and may proceedwith the recruitment process, before the closing date of this advert.