Outpatient Administrator

New Zealand Government; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Patient Administrator at Wellington Hospital to support patients from referral through discharge. The role is based on a Monday–Friday roster, 40 hours per week, with reception duties, appointment management and liaison with clinical teams to optimise patient flow.

Based at Wellington Hospital (CCDHB), you will ensure timely bookings, maintain patient information in the management system, and follow up on missed appointments while delivering a high

Qualifications

• Able to deal with ambiguity and uncertainty in a healthcare setting.
• Strong decision-making skills.
• Good Microsoft Office Suite computer skills.
• Effective time management and ability to meet commitments.
• Able to work independently.
• Self-motivated and self-aware.
• Experience working with cultures other than one's own.
• Excellent communication skills with patients and the public, including distressed or angry individuals.
• Knowledge of the Privacy Act and other confidentiality legislation.

Responsibilities

• Provide quality, customer-focused reception services to patients attending clinics or making phone enquiries.
• Liaise with clinical teams and support collaborative relations to aid the patient journey.
• Ensure booking protocols are followed to minimise waiting times.
• Review patient information in the Patient Management System and update records.
• Follow up with services for patients who have missed appointments.

Skills

Decision-making

Microsoft Office

Time management

Independent work

Self-motivated

Cultural awareness

Communication skills

Privacy Act knowledge

Tools

Microsoft Office Suite

Job description

Location: Wellington Regional Hospital Contract: Permanent, Full Time, 4 FTE total Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. About the Role We are seeking a Patient Administrator which supports a patient's journey from referral to a CCDHB treatment provider, right through to discharge. This role is based in the Wellington Hospital, Capital & Coast District Health Board, on a roster Monday - Friday, working 40 hours per week between the hours of 7.30-5.30. You will be responsible for ensuring quality, customer focused reception services are provided to our patients attending clinics or making phone enquiries. You will liaise with our clinical teams and strengthen clinical and non-clinical relationships to provide the very best patient journey. Additionally, you will be responsible for maintaining the smooth running of our services, ensuring that booking protocols are followed and adhered to in order to keep waiting times to a minimum, reviewing the patient information recorded in our Patient Management System and following up with services for their patients who have missed appointments. About the Team/Service Location Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. The Outpatient Reception and Community teams provide high quality, efficient and effective administration support to our clinical teams within CCDHB which enables them to focus on patient care.

About you

• Able to deal with ambiguity - is able to work in an environment of uncertainty; can comfortably handle risk and uncertainty
• Strong decision-making skills.
• Good Microsoft Office Suite computer skills
• Effective time management skills and ability to meet delivery of commitment.
• Able to work independently
• Self-motivated and self-aware
• Exposure in working with cultures other than their own
• Excellent communication skills with an ability to communicate with members of the team or the public including those who are distressed or angry.
• Knowledge of the Privacy Act and other legislation protecting confidentiality

Working at Health New Zealand Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.